Inbound Manager at Amman, Jordan (2019-01 – 2023-12)
Managed inbound travel operations and client services
- Deal with customer inquiries and complaints and provide solutions
- Build a Network with travel agencies, tour operators, and professionals
- Skills attending industry events, workshops, and conferences to expand my contact with tourism agents
- Develop sales and marketing skills to promote travel offers
- Familiarize with travel software and online booking tools
- Coordinate transportation, accommodation, guides, and escorts for clients
- Enhance problem-solving abilities for unforeseen challenges during travel arrangements
- Organize various events and medical conferences
- Arrange meet-and-assist services at airports for VIPs and guests
- Assist clients with domestic and international travel bookings
- Responsible for crafting and executing travel packages to meet revenue and customer satisfaction goals, supporting the company's overall strategy and objectives
- Attending industry events to expand contacts
- Stay updated on travel industry trends and developments
- Stay informed on travel restrictions, visa requirements, and regulations
- Provide exceptional customer service for travel inquiries and complaints resolution
- Responsible for effectively managing Ground Operations on 24/7
- Excellent communication and personnel management skills
Operations, Logistics, and Public Relations Manager at Rida International Travel & Tours (2008-01 – 2016-12)
Managed operations, logistics, and public relations for travel company
- Coordinated meet-and-assist services at airports for VIPs and guests
- Exhibited outstanding capability to autonomously manage tasks while fostering strong client relationships
- Managed visa procurement for mission entry and official travel
- Facilitated venue bookings, travel arrangements, and accommodation bookings
- Organized transportation, accommodation, escorts, and guides
- Provided comprehensive event registration services for participants
- Coordinated tasks with clients, agencies, and other stakeholders
- Orchestrated conferences and events
- Planned and created cost-effective itineraries for clients, considering their requirements and advising on suitable options
Operation Manager at Travellers International Travel (2006-01 – 2008-12)
Managed operations and travel arrangements
- Arrange meet-and-assist services at airports for VIPs and guests
- Coordinate logistics with clients, agencies, and stakeholders
- Manage transportation, accommodation, escort, and guide arrangements
- Ensure accurate bookings and communicate relevant travel details to clients, including luggage limits, insurance, medical, passport, visa, and currency requirements
- Specialize in Tourist Program pricing and development
- Skillfully translate clients' preferences into tailored travel plans
- Assist with modifications to travel arrangements and bookings as required
Operation Manager at Champion Tours (2004-01 – 2006-12)
Managed operations and ground services
- Meet and assist service at the airport for VIPs and regular guests
- Coordination of work with clients, agencies and other principles
- Transportation, Accommodation, Arrange Escorts, Arrange Guides
Travel Consultant at Travel Agency (2002-01 – 2004-12)
Provided travel consultation and booking services
- Assisting clients with itinerary planning
- Accommodations, and providing destination information
- Build a network within the travel industry by networking with travel agencies, tour operators and other professionals
- Skills in attending industry events, workshops, and conferences to expand my contact with tourism agents
- Develop sales and marketing skills to attract customers and promote travel offers
- Learn about travel-related software and platforms, including reservation systems and online booking tools
Operation Manager at Lawrence Tours, Conferences (1995-01 – 2002-12)
Managed travel operations, conferences, and event coordination
- Preparation Venue bookings, travel, and accommodation bookings
- Transportations, Accommodation, Arrange Escorts, Arrange Guides
- Full event registration services for participants
- Organized and executed extensive travel plans, including international and domestic arrangements. Coordinated logistics for transportation, accommodation, and activities, ensuring seamless and efficient itineraries
- Managed unforeseen challenges and changes during travels, demonstrating quick thinking and effective problem-solving abilities
- Adapted to unexpected circumstances, ensuring the smooth continuation of travel plans
Sales Manager at Shopart Trading Company (1993-01 – 1995-12)
Managed sales operations and business transition
- Responsible for sales of the furniture, Decentralized accounts payable to Back transition from cost centers to profit centers, and trained employees in the new system
