Seeking a challenging position where I can utilize my expertise as an Inbound Manager, coupled with my experience in Operations Management, Events & Conference Organization, and background as a Tours Executive specializing in Tourist Program pricing, to excel in a dynamic and challenging role. Experienced in coordinating smooth and efficient processes for VIP clients, including transportation, hotel accommodations, car rentals, tours, meet and assist services, and recreational activities. Well-versed in offering detailed guidance on visas and the intricacies of international travel logistics, while also adept at creating bespoke tourist programs to enhance client experiences.

Also have experience organizing tours for large tour groups and individual travelers (F.I.T.) in Jordan and beyond.

Inbound Manager at Amman, Jordan (2019-01 – 2023-12)

Managed inbound travel operations and client services

• Deal with customer inquiries and complaints and provide solutions
• Build a Network with travel agencies, tour operators, and professionals
• Skills attending industry events, workshops, and conferences to expand my contact with tourism agents
• Develop sales and marketing skills to promote travel offers
• Familiarize with travel software and online booking tools
• Coordinate transportation, accommodation, guides, and escorts for clients
• Enhance problem-solving abilities for unforeseen challenges during travel arrangements
• Organize various events and medical conferences
• Arrange meet-and-assist services at airports for VIPs and guests
• Assist clients with domestic and international travel bookings
• Responsible for crafting and executing travel packages to meet revenue and customer satisfaction goals, supporting the company's overall strategy and objectives
• Attending industry events to expand contacts
• Stay updated on travel industry trends and developments
• Stay informed on travel restrictions, visa requirements, and regulations
• Provide exceptional customer service for travel inquiries and complaints resolution
• Responsible for effectively managing Ground Operations on 24/7
• Excellent communication and personnel management skills

Operations, Logistics, and Public Relations Manager at Rida International Travel & Tours (2008-01 – 2016-12)

Managed operations, logistics, and public relations for travel company

• Coordinated meet-and-assist services at airports for VIPs and guests
• Exhibited outstanding capability to autonomously manage tasks while fostering strong client relationships
• Managed visa procurement for mission entry and official travel
• Facilitated venue bookings, travel arrangements, and accommodation bookings
• Organized transportation, accommodation, escorts, and guides
• Provided comprehensive event registration services for participants
• Coordinated tasks with clients, agencies, and other stakeholders
• Orchestrated conferences and events
• Planned and created cost-effective itineraries for clients, considering their requirements and advising on suitable options

Operation Manager at Travellers International Travel (2006-01 – 2008-12)

Managed operations and travel arrangements

• Arrange meet-and-assist services at airports for VIPs and guests
• Coordinate logistics with clients, agencies, and stakeholders
• Manage transportation, accommodation, escort, and guide arrangements
• Ensure accurate bookings and communicate relevant travel details to clients, including luggage limits, insurance, medical, passport, visa, and currency requirements
• Specialize in Tourist Program pricing and development
• Skillfully translate clients' preferences into tailored travel plans
• Assist with modifications to travel arrangements and bookings as required

Operation Manager at Champion Tours (2004-01 – 2006-12)

Managed operations and ground services

• Meet and assist service at the airport for VIPs and regular guests
• Coordination of work with clients, agencies and other principles
• Transportation, Accommodation, Arrange Escorts, Arrange Guides

Travel Consultant at Travel Agency (2002-01 – 2004-12)

Provided travel consultation and booking services

• Assisting clients with itinerary planning
• Accommodations, and providing destination information
• Build a network within the travel industry by networking with travel agencies, tour operators and other professionals
• Skills in attending industry events, workshops, and conferences to expand my contact with tourism agents
• Develop sales and marketing skills to attract customers and promote travel offers
• Learn about travel-related software and platforms, including reservation systems and online booking tools

Operation Manager at Lawrence Tours, Conferences (1995-01 – 2002-12)

Managed travel operations, conferences, and event coordination

• Preparation Venue bookings, travel, and accommodation bookings
• Transportations, Accommodation, Arrange Escorts, Arrange Guides
• Full event registration services for participants
• Organized and executed extensive travel plans, including international and domestic arrangements. Coordinated logistics for transportation, accommodation, and activities, ensuring seamless and efficient itineraries
• Managed unforeseen challenges and changes during travels, demonstrating quick thinking and effective problem-solving abilities
• Adapted to unexpected circumstances, ensuring the smooth continuation of travel plans

Sales Manager at Shopart Trading Company (1993-01 – 1995-12)

Managed sales operations and business transition

• Responsible for sales of the furniture, Decentralized accounts payable to Back transition from cost centers to profit centers, and trained employees in the new system

Certificate in Interior Decoration – Limassol, Cyprus (1992-01 – 1992-12)

Certificate in Carpenter & Decoration – Mar Yousef Vocational Center (1990-01 – 1990-12)