Zaid Omar

Business Analyst with hands-on experience in requirements gathering, stakeholder management, business process analysis, and system documentation. Skilled in preparing BRDs, FSDs, user stories, process flows, wireframes, and UAT scenarios for ERP, SaaS, workflow management, and enterprise system projects. Experienced in translating business needs into clear functional specifications, conducting gap analysis, supporting system testing, and coordinating with developers, QA teams, project managers, vendors, and business users to ensure successful delivery.

Strong knowledge of Agile and Waterfall methodologies, BPMN, process improvement, defect tracking, reporting, and post-deployment support, with familiarity in ERP systems, Odoo concepts, workflow automation, and integration requirements

Business Analyst Digital Transformation & Banking Solution at Image Technologies (ITEC) (2026-04 – Present)

• Gathered, analyzed, and documented business requirements from clients and internal stakeholders for ERP and workflow management system projects.
• Worked closely with business users, developers, and project managers to translate business needs into functional specifications and system workflows.
• Prepared BRDs, functional specification documents, user stories, process flows, and UAT scenarios to support system implementation.
• Participated in ERP and workflow system configuration, customization discussions, and implementation activities.
• Conducted gap analysis between current business processes and system capabilities, recommending improvements and automation opportunities.
• Supported User Acceptance Testing by preparing test scenarios, validating system behavior, reporting defects, and following up with technical teams.
• Assisted in workflow automation, approval cycle design, user role mapping, and business process improvement.
• Prepared user guides and supported end-user training to ensure smooth adoption of new system features.
• Coordinated with technical teams on integration requirements, system changes, and API-related workflow dependencies when required.

System Development Specialist (System & Business Analyst) at Ministry of Digital Economy and Entrepreneurship (2023-10 – 2025-02)

• Led cross-departmental requirement discovery for government digital transformation initiatives, focusing on efficiency and automation.
• Designed and documented As-Is and To-Be process flows, ensuring technical solutions aligned with business priorities and compliance needs.
• Developed comprehensive documentation for system enhancements, data migration, and API-based integrations.
• Coordinated directly with IT, vendors, and project managers to ensure delivery milestones were achieved on schedule.
• Facilitated UAT sessions, managed feedback, and validated deliverables before production release.
• Supported risk management, impact analysis, and process improvement initiatives, contributing to a 30% reduction in workflow redundancies.
• Ensured alignment between business, technology, and policy teams through continuous communication and reporting

Business Analyst at Bainkom (2025-03 – 2025-12)

• Partner with stakeholders to define, refine, and prioritize business requirements for multiple SaaS and enterprise system projects.
• Lead requirement workshops and design sessions to capture functional, non-functional, and integration needs across teams.
• Develop end-to-end documentation including BRDs, FSDs, wireframes, and user stories ensuring seamless handover to development.
• Collaborate closely with solution architects and developers to translate requirements into scalable technical designs.
• Support data modeling and process mapping activities to identify dependencies, system interactions, and optimization opportunities.
• Lead UAT and validation cycles, create test scripts, and coordinate issue resolution with QA and development teams.
• Track sprint progress in JIRA, maintain delivery dashboards, and report key metrics to stakeholders and leadership.
• Provide post-deployment support, monitoring KPIs and capturing feedback for continuous product improvement.
• Mentor junior analysts and support internal documentation standardization for cross-departmental consistency

Full Stack Web Developer at Petra Marketing Solutions (2022-09 – 2023-09)

• Website Development: Developed and launched 20+ responsive websites using HTML, CSS, Bootstrap, WordPress, Shopify, Wix, and JavaScript, increasing client website traffic by (20%), Implemented custom WordPress sites, themes, and plugins, increasing site functionality by 50%.
• Client Collaboration: Worked closely with clients to address site issues, achieving a 95% client satisfaction rate.
• Developed and maintained interactive, data-driven applications that improved client engagement and operational efficiency.
• Collaborated with internal and external teams to implement technical requirements and manage integration workflows, Created documentation and user guides to support team handovers and post-launch continuity

B.Sc. in Mobile Computing – Amman Arab University (2019-10 – 2023-02)