Chat Support

Job Opening: Chat Support - (Native Japanese Speaker) – Relocation Opportunity

Location: Kuala Lumpur, Malaysia

Project: Gaming

Work Setup: Onsite

Employment Type: Full-Time

Language Requirement: Native Japanese Proficient English

Relocation Support: Provided (1 way Flight Ticket, 14 days stay accommodation, Employment Pass Sponsorship)

*Freshers are Welcome

Must be

*Young and someone who is gamers

*They have to play game for 8 hours

*Education Certificate (Diploma & Above) need to be English

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About the Role

Roles & Responsibilities

–JOB DESCRIPTION:

The Customer Service Advisor interfaces with customers via email and digital messaging channels depending on client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services for a gaming project.

Essential Functions/Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Review attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Respond to inbound customer email inquiries in a timely, professional, and efficient manner using agreed-upon procedures.
• Clarify customer requirements; probe for understanding by thoroughly reading tickets and use decision-support tools and resources to appropriately provide resolution to the customer.

How to A

Send your resume to rashika@devloit.com