Client Manager

Ⅰ、OverviewWe are looking for a strategic, relationship-oriented Client Manager (CM) to drive existing client growth and account retention in Tokyo. You will serve as the strategic advisor to our current brand portfolio, optimizing livestream sales performance, uncovering expansion opportunities, and driving upselling/cross-selling revenue.

Ⅱ、Key Responsibilities

（1）Account Growth & Upselling: Analyze account performance to pitch additional services (e.g., expanded stream hours, creator sourcing, paid media integration, special campaign activations).

（2）Client Relationship Management: Act as the primary advisor for key brand accounts, leading performance reviews, campaign debriefs, and strategic alignment.

（3）Cross-Functional Alignment: Work alongside internal livestream ops, hosts, and production teams to consistently deliver target GMV and ROAS.

（4）Retention & Renewal: Safeguard monthly recurring revenue by identifying potential churn risks early and providing continuous value.

Ⅲ、Qualifications

（1）2–4 years in account management, client success, or e-commerce operations in digital agency, e-commerce, or livestreaming sectors in Tokyo.

（2）Proven ability to grow account spend (upselling/cross-selling) and retain key enterprise clients.

（3）Strong data-driven mindset with hands-on experience interpreting livestream GMV, conversion rates, and engagement metrics.

（4）Fluent in Janpanese; professional working proficiency in English (Mandarin is a plus).