Customer Front Support

Job Description

• This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.
• This is a fixed-term contractor position.

This position is responsible for providing general back-office support for the Travel & Concierge Experience division.

Responsibilities

Provide general back-office and administrative support for the Travel & Concierge Experience Division, including:

• Preparing and emailing documents related to receipts, invoices, and reservations
• Sending, receiving, and sorting mail and packages
• Communicating with vendors by phone
• Assisting with various administrative and operational tasks

Qualifications

• Basic computer skills, including email and Microsoft Excel
• Ability to perform administrative tasks accurately and with attention to detail

Good communication skills

• Ability to work collaboratively as part of a team
• Native-level Japanese proficiency, both written and spoken

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.