Customer Support Operator

Hiring: Customer Support Operator

📍 Tokyo, Japan (Onsite)

📅 Renewable Contract Position

We are hiring a Customer Support Operator to join a global operations team supporting a large-scale digital platform. This role is ideal for candidates who have strong attention to detail, enjoy research and problem-solving, and thrive in a fast-paced operational environment.

Key Responsibilities

• Review and validate business information in accordance with established guidelines and policies
• Conduct research using approved sources to ensure data accuracy and completeness
• Investigate and resolve operational issues in collaboration with internal stakeholders
• Communicate with external parties when information verification is required
• Meet productivity, quality, and service level targets
• Follow operational procedures and compliance requirements
• Participate in ongoing training and process improvement initiatives
• Work effectively with both local and global teams

Qualifications

• Native-level Japanese proficiency
• Business-level English skills
• Strong attention to detail and analytical mindset
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and work independently
• Comfortable working in a KPI-driven environment
• Strong sense of ownership and accountability

Preferred Experience

• Customer support or customer service
• Operations, quality assurance, or data validation
• Content review or administrative support
• Experience working in an international environment

What We Offer

• Opportunity to work with a globally recognized organization
• Exposure to international teams and business processes
• Career development and learning opportunities
• Collaborative and inclusive work environment

📩 Interested candidates are welcome to apply for more information.