Facilities Assistant
Macro職務内容
Location Japan Tokyo
Working Location Category Based
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology.
Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
We are looking for a professional and customer-focused Facilities Assistant to join our team, supporting one of our clients. The role will be responsible for providing a welcoming and efficient service to clients, colleagues, and visitors, while supporting the smooth day-to-day operation of the workplace.
The ideal candidate will have strong communication and organisational skills, a positive and proactive approach, and the ability to manage multiple priorities in a busy corporate environment. Previous facilities management experience would be an advantage. The role will provide a highly professional and efficient Facilities services between the hours of 8:45 and 18:00, Monday to Friday.
Key Job Responsibilities
- Provide a customer-focused service and foster positive relationship with clients and colleagues.
- Demonstrate attention to detail and take ownership of processes relating to areas of responsibility.
- Adopt a positive and proactive approach to the delivery of areas of responsibilities.
- Continually support and promote teamwork within the wider Macro team and the supply chain partnerships.
- Establish and maintain good working relationships with the client’s staff.
- Resolve problems or complaints within the bounds of your knowledge and experience, while recognising when it is appropriate to escalate issues as required.
- Experience working as a receptionist/administrator in a busy corporate environment.
Facilities
Management experience would be a distinct advantage.
- Excellent communication skills and telephone manner.
- Fluent in English Language, both written and spoken.
- As a Receptionist, must maintain a professional and presentable appearance at all times..
- Ability to work effectively as part of a team.
- Ability to manage time effectively and manage conflicting priorities.
- Strong commitment to delivering exemplary customer service.
- Ability to problem-solve and make appropriate decisions.
- Computer literate, with the ability to use standard word processing and spreadsheet software.
- Ability to manage multiple tasks simultaneously in a demanding office environment.
- Experience of working in a Facilities Management operation.
- Previous experience working in an outsourced contract environment.
- Occupational First Aid Certification.
- Secondary school leaving qualifications.
- Relevant professional qualifications or equivalent experience.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact
careers@macro-group.com to speak to a member of our team.この求人に興味がありますか？