Field Services Engineer

Role: Field Services Engineer

No. of positions: 10

Education: Minimum bachelor’s degree in engineering or related field is required

Location: Chitose city, Hokkaido, Japan

Experience: 5 years

Language: Japanese N2 or N3 level (Must), English(Business Level),

Job Description

• Performs on-site installation, service, modification, and repair of semiconductor manufacturing equipment.
• Diagnosis, troubleshooting, Preventative maintenance, and repair of complex equipment and systems.
• Maintains records and reports as required.
• Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions.
• Orders and installs parts.
• Responds to emergency service calls and willingness to work on shifts including weekends as required.
• Instructs customer operating technicians on system operation and maintenance.
• Performs upgrades and modifications to equipment as needed.
• Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials.
• Follow standard practices and procedures in analyzing situations or data from which solutions can be readily obtained.
• Incumbents are responsible for the upkeep, maintenance, and security of company property including vehicles, tools, etc.
• Employees must also maintain standards of conduct acceptable to maintain credentials for being on customer site(s).
• Interpret customers’ needs and clarify the responsibility for problem resolution. Maintain daily communication, build effective customer relationships
• Build customer trust both internally & externally, respect diversity and collaborate with the team and colleagues effectively
• Works in a team-based environment to share information and workload while ensuring customer satisfaction
• Must work in a safe manner daily and ensure that all safety measures are always taken, in accordance to client guidelines.
• Needs to have strong sprit to meet sudden ECO (Engineering Change Order) from customer's end clients, several times with strong work sprit
• Performs other duties as assigned
• Flexibility to work overtime if requested
• Must keep information confidential
• Ability to read and understand technical drawings, mechanical diagrams, electrical schematics, gases knowledge.
• Can understand detailed instructions (in English) and carry out related work accurately every time.
• Cleanroom Basic training and basic industry safety training.
• Basic understanding of semiconductor industry

This is a long term role, and suitable relocation support will be provided.

Interested candidates can email your CV to swamynathan.s@hcltech.com