Head Concierge

Company Description Nestled in the heart of Shinjuku, Hyatt Regency Tokyo is a well-established luxury hotel known for comfort, sophistication, and warm hospitality. The hotel offers contemporary elegance, exceptional dining, and attentive service to both business and leisure travelers. Recently, Hyatt Regency Tokyo completed the most extensive transformation in its 44-year history, renewing most of its 712 guestrooms and key facilities.

Inspired by the dynamic energy of Shinjuku, the renovation introduced a refreshed, modern aesthetic while preserving the hotel’s original spirit. This transformation positions Hyatt Regency Tokyo as a redefined icon, ready to welcome guests with an elevated experience for years to come.

Role Description The Head Concierge is a full-time, on-site role based at Hyatt Regency Tokyo. This role oversees the concierge team and ensures guests receive exceptional, personalized service from arrival to departure. Day-to-day responsibilities include managing guest inquiries, arranging reservations and transportation, coordinating special requests, and curating local recommendations that enhance the guest experience.

The Head

Concierge collaborates closely with front office, reception, and other hotel departments to maintain seamless operations and high service standards. The role also involves training and mentoring concierge team members, handling complex guest situations, and maintaining strong relationships with local vendors and service providers.

Qualifications

• Demonstrated expertise in concierge services, including managing guest inquiries, organizing itineraries, and coordinating special requests.
• Strong skills in handling reservations for dining, transportation, events, and local activities.
• Excellent communication skills to interact effectively with guests, team members, and external partners.
• Experience with receptionist duties and front office coordination in a luxury hotel environment.
• Proven customer service skills with a focus on personalized, high-quality guest experiences.
• Previous leadership experience in hospitality or concierge services, preferably in an upscale or luxury property.
• Fluency in English and Japanese; additional languages are an advantage.
• Strong local knowledge of Tokyo, especially Shinjuku, including dining, cultural attractions, and transportation options.
• Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
• Relevant hospitality education or certifications are beneficial.