ITインフラストラクチャ

Role Purpose

Reporting to the IT Architecture Manager, the IT Infrastructure Manager

• is responsible for the provision of technical support, deployment and design for our business critical IT Infrastructure.
• is a key role in an IT Infrastructure Team that manages our network, hybrid cloud and digital workplace technology estate.
• is recognised as the leading IT Infrastructure Subject Matter Expert within their region.Depending on the size of the regional IT Infrastructure Team, they may have several direct reports.
• works with Operations and Major Build Project teams to support design and implementation of IT solutions as part of new site development, site expansion or lifecycle upgrades.

Key accountabilities

• Delivery of 2nd/3rd line operational support for IT services
• Provide senior IT Infrastructure representation at regional level, including deputising for IT Infrastructure Manager.
• Technical resource and, where required, technical lead for projects and BAU activities ensuring delivery within agreed scope and timeframe
• Working with Incident Management Teams to restore service quickly and efficiently and, where required, Problem and Change Management Teams to complete any follow up actions
• Supporting Business Application and Change and Delivery Teams on a pipeline of maintenance and enhancement activities
• Supporting Service Delivery Managers with IT Infrastructure Changes by providing technical expertise at CAB Meetings and, where required, the technical resources to implement changes.
• Working with IT Infrastructure Architects and 3rd party specialists on the design of new solutions
• Management of key IT suppliers and, where relevant, working with IT Service Management and procurement colleagues on supplier contract negotiations or Service Improvement Plans.
• Planning and executing changes in accordance with policies and processes
• Documenting procedures, processes and high and low level designs
• Developing, document and implementing Technology Standards across the DCS organisation.
• Researching current and emerging technologies

Relationships and key contacts

• Colt DCS IT Operations & Delivery Team (Architecture, Infrastructure, Projects and Service Delivery Management)
• Major Build and Operations Lifecycle Design and Delivery Teams
• Service Operations Teams
• Colt DCS and Colt Core Staff
• Customers
• Suppliers

Role specific requirements

Skills & Experience

• Managing a Windows Infrastructure, including Active Directory, DHCP, DNS (Essential)
• Managing an Azure public cloud environment (Desirable)
• Implementing IT security Best Practices (Essential)
• Managing a VMWare vSphere/ESX environment (Essential)
• Networking, including Layer 2/3 switching, firewalls and Wireless networks (Desirable)
• Enterprise Database (SQL Server, Azure SQL Database (Desirable)
• Microsoft 365 tenant, including Azure AD (Desirable)
• Scripting and automation, including Powershell and vbscript (Desirable)
• IT Manager/Team Leader Experience (Desirable)
• IT Project Management (Desirable)
• Vendor Management (Desirable)

Qualifications

(optional, if required)

• Industry Accreditation (Microsoft, VMWare, Cisco, Juniper, etc…) or evidence of relevant work experience