IT Engineer

Join a global industry leader and take your IT support career beyond the helpdesk! Apply now!

This position is intended for candidates with Business-level Japanese proficiency or above and currently residing in Japan.

Your new company A global logistics and supply chain solutions provider with operations across numerous countries worldwide.

Your new role

Join the IT team of a leading global logistics company and provide hands-on support across offices, warehouses, and operational sites throughout Japan. This role offers a mix of end-user support, device deployment, infrastructure support, asset management, and project coordination within an international environment.

• Provide on-site and remote IT support for end users
• Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and connectivity issues
• Manage incidents and service requests through ServiceNow
• Deploy, configure, and replace laptops, desktops, and peripherals
• Maintain IT asset and inventory records
• Support local network and infrastructure equipment, including LAN, Wi-Fi, VPN, and site hardware
• Coordinate with vendors and support IT projects, office moves, and technology rollouts
• Travel to company sites across Japan as required

What you'll need to succeed

• Experience in IT Support, Help Desk, Desktop Support, or IT Operations
• Strong knowledge of Windows, Microsoft 365, and user support
• Experience with Active Directory and ticketing systems (ServiceNow preferred)
• Basic networking knowledge (LAN, Wi-Fi, VPN, TCP/IP)
• Strong troubleshooting and communication skills
• Conversational to business level Japanese skills
• Business-level English
• Willingness to travel domestically

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.