Operations Associate

*Only open to applicants who are currently residing in Japan.

Overview

We are a group of hospitality professionals building a modern standard of accommodations that elevates guest satisfaction and operational efficiency. At our hotels, we design and build simple service processes which allow us to direct human capital toward what really matters: memorable experiences that highlight the stories and talents of travelers and locals. We aim to inspire good will, positivity, and helpfulness in our teammates, guests, and local neighborhoods.

If you have ever aspired to help manage a hotel and meet people from all over the world, you will be a great fit for our team!

Key Responsibilities:

• Manage the operations of a licensed hotel
• Respond to day-to-day guest requests, issues and other inquiries with knowledgeable assistance and advice
• Keep lobby and public areas in clean and orderly condition
• Help maintain a high level of cleanliness and comfort in our guest rooms by performing housekeeping quality inspections and inventory checks
• Assist with inventory control to ensure sufficient stock of guest amenities and operating supplies
• Communicate effectively with guests and partner companies both verbally and digitally
• Ensure that the guests have seamless, high-quality in-stay experiences
• Engage with guests and surrounding neighbors professionally and establish a harmonious relationship to ensure that properties are well-perceived and accepted by those around us
• Take on additional responsibilities related to operations, as assigned

Qualifications

• Proficiency in written and spoken English (all operations manuals/internal communications are in English)
• Proficiency in written and spoken Japanese (able to handle phone calls, face-to-face communication, emails, guest inquiries, and emergency situations confidently in Japanese).
• Knowledge of other languages is a plus
• Proficiency with technology and a familiarity with Google Suite and Microsoft Office
• Must be living in Japan with a valid visa/working status (eg. student/humanities/instructor etc.)

Preferred Attributes

• Both a self-starter and team player, able to work reliably in a team setting and confidently on your own
• Tidy and organized with a keen eye for detail and cleanliness, in both physical and digital spaces
• A fast learner of new websites/software/technology
• Loves helping and engaging with people from diverse cultures, backgrounds, and lifestyles
• Eager to learn and grow in the hospitality industry with guest-centric and positive mindset
• Comfort with ambiguity and rapidly shifting priorities
• Flexible schedule and willing to work evenings, weekends, and holidays
• Excited by the prospect of joining a rapidly growing hospitality brand!