Operations Engineer

About the Company

We are primarily looking for a resource with prior knowledge in troubleshooting Packet Core Nodes on Telco Clouds.

About the Role

Minimum 1 years in PACKET CORE nodes troubleshooting/Monitoring (L1/L2 level).

Responsibilities

• Perform initial troubleshooting, log collection, and basic analysis of Packet Core nodes in 4G/5G environments.
• Monitor network health, alarms, and KPIs, and escalate issues as per defined processes.
• Assist in troubleshooting activities and support RCA preparation under guidance from L2/L3 teams.
• Support live troubleshooting sessions with onsite/offshore teams and assist in coordination between customer and internal teams.
• Handle basic communication for access, approvals, and coordination during troubleshooting activities.
• Perform log validation and post-checks after changes, fixes, or troubleshooting activities.
• Create and update incident/service tickets and track them until closure with support from senior teams.
• Assist in change implementation activities (MOP execution) under supervision.
• Support monitoring and troubleshooting of Packet Core nodes such as SGSN, MME, GGSN/EPG, PCRF/SAPC, ePDG/WMG, and 5G NSA/SA.
• Work with tools like Wireshark and system logs for basic issue identification and analysis.
• Collaborate with cross-functional (onsite/offshore) teams to ensure smooth operations and issue resolution.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Support translation/communication tasks (if required) for coordination with global teams.
• Gain exposure to processes like RCA, change management, and ticketing workflows.

Qualifications

• Candidate should have understanding of the Packet Core Solution/Nodes.
• Should have good knowledge of 4G and 5G call flows, and overall understanding of latest technologies in the Telecom space including VOLTE, VoWiFi, IoT etc.
• Should have understanding of the Cloud environment and understanding of how EPC solutions can be deployed over cloud.
• Candidate should have prior experience in deploying packet core nodes as Bare Metal Nodes/VNF's/CNF's.
• Prior experience in Linux, VMWare, Dockers & Containers, OpenStack, Openshift.
• Working knowledge on Packet Core Nodes SGSN / MME, GGSN/EPG, PCRF /SAPC, ePDG/ WMG, 5G nsa /sa.
• Working knowledge on Packet Core Nodes CMG, CMM, NRD will be an added advantage.

Required Skills

• Strong Communication skills.
• Team handling skills.
• Analytical skills.
• Presentation skills.

Preferred Skills

• Japanese Proficiency - Native Level is not mandatory but business level is must.
• Bilingual - Business Level English and Japanese.

Pay range and compensation package

Based on your experiences and skills.

Equal Opportunity Statement

Candidate will be working with Off shore and Onsite Resources.