Program Coordinator

仕事内容:

Position: Program Coordinator

Department: Study AbroadGlobal Operations, CIEE

Reports to: Center Center Director

Location: Osaka, Japan

Start Date: October 2026

Position Type: Full-Time

Council On International Educational Exchange (CIEE):

A nonprofit, non-governmental organization, CIEE is the world leader in international education and exchange. For over 75 years CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available. Serving over 300 U.S.

College and University consortium members, CIEE operates sixty centers in over forty countries that support study abroad programs for around 10,000 students annually. In addition, as the largest sponsor for U.S. Department of State programs, CIEE helps nearly 25,000 international students participate in U.S. based exchange programs annually.

CIEE programs and services span study abroad, teach abroad, international faculty development seminars, and inbound exchange study, work, and internship programs for today’s high school and university students, professionals, and educators.

We strive to lead a robust community of international program providers and sponsors through innovation, exemplary service and exceptional efficiency. Our success depends on having the very best professionals. CIEE is committed to recruiting and retaining the best people in the industry, particularly those who are passionate about international education, are self-starters with high levels of energy and autonomy, and are dedicated to exceed expectations in every challenge.

Role Description

Program Coordinator will primarily support the daily functioning of the CIEE Osaka Programs. They will help plan, organize and execute programs, assisting with logistical support, and program-end operations.

The Program

Coordinator will also provide student well-being support and program activity supervision when needed. Fulfillment of the Basic Requirements for Student-Facing positions and Knowledge, Skills and Education for the position are expected. Coordinate and deliver CIEE-student activities and events including airport arrivals and departures, orientation and local pre-departure meetings, farewells, logistics of study tours, and extra-curricular and co-curricular activities.

Attend to queries and calls - turnaround time one working day for non-urgent queries.
Coordinate and manage housing placements with students and providers.
Respond to medical and other emergencies as appropriate. Ensure proficient and timely reporting of student cases to management, including timely reporting in Salesforce for incidents.
Coordinate student volunteer opportunities, cultural and social activities and student interest groups.
Provide general administrative and office support when needed.
Other duties as directed.

What you’ll do: Arrange logistics for the program arrival and departure, including local pick up/transport transfers on arrival and departure days, booking venues, arranging restaurants, etc.

Conduct student pre-arrival, onsite and pre-departure orientations, including any CIEE internal and local-Japanese administrative processes.

Track, collect and revise student’s applications; report to interested parties and take measures for meeting students’ reported needs.

Update pre-arrival materials as requested.

Serve as local contact for other US-based CIEE college managers and coordinators, and for participants at pre-departure stage and for programs onsite.

Advise participants on their academic program and monitor participant issues that affect their academic performance or class attendance.

Communicate applicable codes of conduct and consequences of non-compliance.

Address bad behavior, tardiness, and rule violations, in coordination with onsite team and report issues through online database where necessary.

Monitor independent student travel requests and required permissions.

Plan and manage all logistics and reservations of the cultural activities, co-curricular activities and study tours related to the programs.

Help manage and administer housing registration for CIEE participants, including the collection of required documentation, in coordination with CIEE HQ and serve as the main point of contact for housing facility.

Reach out to students or housing facilities in case of student conduct issues.

Participate in the 24/7 emergency staff-on-duty telephone rotation system.

On an ongoing basis obtain current and reliable information concerning health and safety risks of the local environment and report this information to CIEE Staff and in Salesforce. Advice students accordingly based on this information.

Ensure implementation of CIEE policies and health, safety, and security practices, including proper reporting.

Participate in regular meetings with CIEE on site staff (in-person and virtual) related to expenses, student behavioral issues, and other operational issues.

Coordinate, monitor and support program ending process, including administering evaluation surveys among students, filling in term reports, tracking local and CIEE administrative processes, etc.

Monitor and control expenses, financial documents and budgets pertaining to the college programs.

Participate and contribute to office-level scorecard goals including social media posts, blog posts, uploads of marketing material, etc.

Participate in appropriate online and in-person training.

What you’ll bring:

Readiness to grow and develop yourself, our client group, and our Company
Demonstrated commitment to diversity, equity, and inclusion
Bachelor’s degree required.
Ability to handle multiple ongoing tasks and prioritize appropriately
Excellent oral, written, and interpersonal communication skills
Ability to work effectively in a collaborative team environment
Ability to communicate in Japanese and English
Strong computer skills and familiar with Microsoft Office Suite
Previous teaching experience and working with adolescents is a plus
Commitment to customer service and professionalism
Availability to travel on student day trips on weekends, and during some evenings for planned activities or emergencies.
Demonstrated integrity, self-motivation, and a proactive, “can-do” attitude
Ability to apply good judgment under pressure and to make reasoned and informed decisions in sensitive situations
Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture
Knowledge of Japanese culture, history, business practices, and academic environment.

Working Conditions

This is an in-person role based in Osaka.
The responsibilities of the Program Coordinator are subject to peak periods (e.g., student arrivals, program enrollment process, orientation, etc.) and/or unplanned emergencies or crises that require extra hours.
Applicants must be authorized to work in Japan.

Salary Range: Determined by level of commensurate with experience. Commuting expenses provided.

Social Insurance:

You are covered by Japanese Health Insurance, Welfare pension, and Employment Insurance.

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

勤務時間・曜日:

9:30～17:30 (休憩1時間)　実働7時間

給与:

固定残業代あり：年俸￥4,000,000 〜￥4,700,000は1か月当たりの固定残業代￥74,000〜￥87,000（40時間相当分）を含む。40時間を超える残業代は追加で支給する。

その他:

給与:

Job Type: Full-time

Pay: 4,000,000円 - 4,700,000円 per year

Average number of scheduled working hours (monthly): 140 hour(s)

職務内容