SaaS Operations Lead/Engineer
Persistent Systems職務内容
About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth.
Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025
About the Role
Your Role and Responsibilities The successful candidate will be part of the SaaS operations team for PSL Connected Vehicle Insights offering. You will help maintain and support the SaaS offering which is provided as a dedicated SaaS for each customer. You will have a key role in the operations team helping define and implement process to maintain security and compliance, performing day-to-day deliveries and operations on SaaS. Your responsibilities will include:
- Execute day-to-day tasks on SaaS as part of the global operation team members in multiple geographies in order to keep providing 24x7 support for our customers.
- Communicate with customers (typically with the IBM’s Consulting service team) to solve customer's issues or handle specific requirements for customizations (e.g. custom plug-in deployment) to tailor the service
- Manage SaaS inventories and security fixes (e.g. kernel/non-kernel OS level patches).
- On-call support including pager duty alert handling as both of the first and second responders
- Own end-to-end cloud and hybrid network operations for dedicated CVI SaaS environments, managing VPCs, subnets, routing tables, Transit Gateways, Direct Link / Direct Connect, and VPN Gateways (IPsec/GRE) for resilient connectivity to client on-premises datacenters.
- Manage and tune Application Delivery Controllers (Citrix NetScaler / Vyatta / Cloud Load Balancers), reverse proxies, and DNS routing for high-throughput telematics data ingestion and vehicle-to-cloud communications.
- Define and enforce network security policies, Security Groups, NACLs, firewall rules, and SSL/TLS certificate lifecycles ensuring multi-tenant isolation and automotive regulatory compliance.
Introduction
We are looking for a motivated SaaS operations engineer to join our mission in supporting growing customer business by applications running in our public cloud. CVI is usually provided as a dedicated SaaS for our world-wide customers in multiple industries including automotive, insurance, etc, to build a connected vehicle service by retrieving, managing and analysing big data from vehicle sensor data. CVI also provides near-real time analytics and decision making in connected vehicles that may be used for emerging autonomous driving service as well as for advanced car insurance services, and so on.
This technical role is focused on maintaining SaaS based cloud services, automating wide ranges of tasks to reduce toils in security patching and build deployment, isolating problems, interacting with other teams to keep the service stable. You will become a part of the global SaaS operation team, play a major technical role contributing to operation excellence to modernize day-to-day delivery and operation by a new engineering methodology like SRE.
We are looking for candidates who have 15+ years of experience in SaaS operation. The candidate should be familiar with a variety of software engineering concepts, including practices and procedures related to Cloud technologies. Willingness to learn while performing a variety of tasks to ensure the success of the project while working as part of a high-performance team is critical.
Required Technical and Professional Expertise
- 15+ years of experience in Site Reliability Engineering (SRE), DevOps, Cloud Operations, and Production Support for large-scale enterprise SaaS platforms.
- Excellent verbal and written communication skills with the ability to collaborate effectively across engineering, product management, operations, and customer teams.
- Strong analytical, troubleshooting, and problem-solving skills with a focus on operational excellence and continuous improvement.
- Extensive experience managing mission-critical production environments, ensuring high availability, performance, reliability, and operational stability.
- Proven experience in Incident Management, Major Incident Response, Problem Management, and 24x7 On-Call Operations using tools such as PagerDuty.
- Strong expertise in Linux administration, Java/JVM performance analysis, networking, security, and cloud infrastructure, including IBM Cloud Virtual Servers (VSI) and Bare Metal environments.
- Deep understanding of DevOps practices, Infrastructure as Code (IaC), automation, CI/CD pipelines, and operational tooling using technologies such as Python, Bash, Ansible, Elastic Stack, and InfluxDB.
- Experience implementing observability and monitoring solutions, including metrics, logging, tracing, alerting, and capacity planning.
- Strong understanding of IoT-based products and platforms, preferably Connected Vehicle Insights (CVI) or similar connected ecosystem solutions.
- Collaborate closely with Product Management, Engineering, Architecture, and Business stakeholders to drive operational readiness, service reliability, and customer success.
- Lead operational reviews, root cause analysis (RCA), service improvement initiatives, and post-incident management activities.
- Mentor and coach junior engineers, SREs, and DevOps team members, enabling rapid skill development and fostering a culture of ownership and accountability.
- Ability to effectively communicate and coordinate with Japanese customers, global stakeholders, and offshore delivery teams.
- Experience defining and managing Service Level Indicators (SLIs), Service Level Objectives (SLOs), Error Budgets, and Reliability Engineering best practices.
- Strong leadership skills with the ability to manage technical escalations, drive cross-functional collaboration, and lead operational transformation initiatives.
- In-depth hands-on experience in Cloud & Hybrid Networking across IBM Cloud VPC and AWS: Transit Gateway (multi-VPC routing), Direct Link / Direct Connect (dedicated private connectivity), VPN Gateways, VPC Peering, Subnets, Routing Tables, and Route 53 / Cloud DNS (A/AAAA/CNAME/TXT).
Preferred Technical and Professional Experience
- Strong knowledge of IBM Maximo, WebSphere Liberty, DB2, Hadoop, and other enterprise application platforms.
- Hands-on experience troubleshooting complex issues across application, middleware, database, cloud, and infrastructure layers.
- Experience implementing and driving Site Reliability Engineering (SRE) practices, reliability frameworks, and operational excellence programs.
- Familiarity with Kubernetes, container platforms, cloud-native technologies, and modern observability solutions.
- Experience leading cloud migration, operational modernization, and automation initiatives within enterprise environments.
- Exposure to Open Telemetry, APM platforms, observability engineering, and enterprise monitoring frameworks is highly desirable.
- Experience working with global customers, particularly in the Japan region, and working with multicultural operational teams.
- Instrumental in driving end to end Cloud migration project involving complex integrations.
- Strong architectural understanding of cloud-native platforms and distributed systems, with proven experience partnering with Architects and leading DevOps teams to enhance reliability, automation, observability, and platform scalability.
- Networking certifications (CCNA / CCNP, AWS Certified Advanced Networking Specialty, or IBM Cloud Solution Architect / Network Specialty) and deep experience in network packet inspection, flow analysis, and protocol troubleshooting using tcpdump and Wireshark.
Our company fosters a values-driven and people-centric work environment that enables our employees to:
- Accelerate growth, both professionally and personally
- Impact the world in powerful, positive ways, using the latest technologies
- Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
- Unlock global opportunities to work and learn with the industry’s best
Let’s unleash your full potential at Persistent - persistent.com/careers For more detail, please contact – Shivani Agrawal
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
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