Technology Operation Manager - 飲料メーカー

【企業の特徴】

外資系飲料メーカー

＜ポジションサマリー＞

• アプリを支えるプラットフォームおよびテクノロジーサービスの安定性、性能、信頼性、継続的改善を担うポジション
• インシデント管理、リリースガバナンス、クラウド運用、ベンダー管理を通じ、大規模な消費者向けデジタルサービスの安定運用を推進します

【仕事内容】

■Summary The Manager, Technology Operations plays a critical role in ensuring the stability, performance, reliability, and continuous improvement of the platforms and technology services that power consumer application and enable the company's digital transformation. Sitting within the Technology Delivery organization, this role serves as the operational bridge between engineering, architecture, product, infrastructure, cybersecurity, and business teams to ensure consumer application consistently delivers value at scale.

As the company accelerates adoption of cloud technologies, data platforms, automation, and artificial intelligence capabilities, operational excellence becomes increasingly important to maintaining consumer application's business continuity and supporting growth. This role owns the operational readiness, service reliability, release governance, incident management, and continuous improvement of the application consumer platform.

The successful candidate will work closely with product managers, engineering teams, architects, business stakeholders, and multiple delivery partners to ensure the application delivers a seamless, scalable, and high-quality consumer experience.

Beyond traditional technology operations, this role is expected to drive cross-functional coordination across application development, platform operations, vendor management, service support, and production delivery, ensuring successful operation of a large-scale consumer-facing digital ecosystem.

Responsibilities Include

• Manage day-to-day technology operations for consumer applications, platforms, integrations, and consumer-facing services.
• Monitor service reliability, availability, performance, and business impact through appropriate metrics, observability, dashboards, and reporting.
• Coordinate incident response, service recovery, problem management, and root-cause analysis across cross-functional teams and delivery partners.
• Lead operational readiness, release governance, and production deployment reviews for new implementations, platform enhancements, and major releases.
• Use operational data and automation to eliminate recurring issues, improve monitoring, and increase operational efficiency.
• Support cloud-based environments and promote platform performance, scalability, resilience, security, and cost efficiency.
• Manage operational vendors and partners against agreed service levels, delivery expectations, and performance outcomes.
• Contribute to security, privacy, compliance, business continuity, disaster recovery, and operational resilience activities.

Organizational Impact

• Directly determines the reliability and business continuity of the application platform serving consumers and operations.
• Supports operational readiness, release governance, and service adoption for the application releases and platform enhancements that impact commercial, marketing, consumer, and vending experiences. Works across engineering, infrastructure, cybersecurity, architecture, product teams, and external delivery partners in a matrixed digital product operations environment. Promotes a culture of continuous improvement, accountability, collaboration, and customer-focused service excellence for the application.

Innovation & Complexity

• Resolves complex operational challenges involving the application, cloud platforms, and interconnected business-critical systems.
• Applies automation, observability, and monitoring capabilities to improve the application 's operational performance and reliability.
• Uses data and analytics to identify trends, proactively address operational risks, and improve the application's service outcomes.
• Identifies recurring technology problems affecting the application and implements long-term, sustainable solutions.

Communication & Influence

• Communicates the application's operational status, service risks, business impact, and technical concepts clearly to both technical and non-technical stakeholders. Facilitates incident and problem management discussions with clear, timely communication during service disruptions.
• Builds trusted relationships with vendors and partners supporting the application's application delivery, platform operations, and consumer service environment.

【応募資格】

• Native level Japanese, Business level English
• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, related discipline or work experience.
• 5 years of experience in technology operations, digital product operations, application operations, service delivery, platform operations, or related technology functions, preferably supporting consumer-facing digital services. Or experience supporting enterprise applications, digital products, cloud platforms, or business-critical technology environments.
• Strong understanding of operational processes including incident management, problem management, change management, and service monitoring.
• Experience working with cloud technologies, enterprise platforms, infrastructure services, and modern operational support models.
• Knowledge of service management frameworks, operational governance practices, and technology performance measurement.
• Experience collaborating across engineering, architecture, cybersecurity, product management, and business stakeholder teams.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable operational improvements.
• Familiarity with automation, observability, monitoring, and operational intelligence capabilities.
• Working knowledge of cybersecurity, privacy, compliance, and risk management considerations within technology operations environments.

【Job Reference ID】: JO-2610-284150

【英語力】: ビジネスレベル

【日本語力】: Fluent – Native level (Equivalent to JLPT N1)

【待遇・福利厚生】: 社会保険完備

【休日休暇】: 完全週休二日制（土曜、日曜、祝日）、年末年始休暇、年次有給休暇

【選考プロセス】 : 書類選考、面接数回を予定

雇用形態 : 正社員