前田威志

Business-process and IT operations professional with 10+ years of cross-functional experience spanning enterprise technology support, operations, risk management, customer service, and process improvement. Experienced in translating business needs into structured workflows, troubleshooting complex operational issues, documenting SOPs and runbooks, and coordinating across technical and non-technical stakeholders. Hands-on exposure to Salesforce, ServiceNow, SAP, JIRA, Zendesk, monitoring platforms, and cloud operations.

Actively applying generative AI and prompt engineering to workflow analysis, documentation, knowledge work, and automation concepts, with foundational knowledge of agentic AI, API-driven integration, structured data, and human-in-the-loop controls.

Assistant Manager at Akatsuki Auto OPC (2025-10 – 2026-06)

Coordinated day-to-day operations in a roughly 50-person manufacturing environment, bridging management priorities with frontline execution and issue resolution.

• Analyzed operational bottlenecks, standardized work practices, and supported process improvements across production, logistics, quality, and administrative activities.
• Prepared and maintained operational documentation, reports, and cross-functional follow-up items to improve accountability and execution consistency.
• Applied risk-based thinking to customer complaints, internal issues, and process exceptions, escalating material concerns and driving practical corrective actions.

Application Technical Support Analyst at Accenture (2023-03 – 2025-04)

Supported enterprise applications and IT operations in a structured service-management environment, translating business-impacting incidents into actionable technical work.

• Monitored systems and services using JP1 and Zabbix, investigated alerts and incidents, coordinated escalation, and tracked resolution through established operational processes.
• Worked with ServiceNow and cloud/infrastructure environments including NEC Cloud IaaS, using runbooks and documented procedures to deliver consistent support.
• Communicated status, impact, and next actions across technical and business stakeholders, helping reduce ambiguity during incidents and operational changes.
• Contributed to documentation and knowledge-transfer activities by converting recurring operational tasks and troubleshooting steps into clear, reusable guidance.

Assistant Manager at FUSO Logistics (2019-04 – 2020-07)

Oversaw operational coordination and issue resolution across logistics activities, with emphasis on process discipline, service quality, and timely stakeholder communication.

• Identified recurring workflow problems and supported practical improvements to reduce delays, handoff gaps, and operational risk.
• Prepared reports and coordinated with internal teams and external parties to keep operational commitments on track.

Customer Service Representative at Concentrix (2018-10 – 2019-03)

Handled customer inquiries in a process-driven BPO environment, balancing service quality, policy compliance, accurate documentation, and timely resolution.

• Used structured troubleshooting and escalation logic to resolve issues while maintaining clear customer communication.

Area Risk Management / Investigation / Internal Control at Various Organizations

Led or supported investigations into operational irregularities, fraud risk, complaints, and control failures over 6 years, requiring fact-based analysis and concise reporting.

• Partnered with multiple departments to identify root causes, strengthen controls, improve procedures, and translate findings into actionable business recommendations.
• Developed strong judgment in ambiguous situations where incomplete information had to be converted into a structured decision path.

Diploma – Musashino Culinary Institute

Coursework in Faculty of Veterinary Medicine, Environmental Animal Science – Azabu University