Store Manager - International Toy World Inc. (Pet Express)
(2026-04-21 - 2026-08-02)
- Ensure the sales plan of the branch is achieved.
- Prepare regular report on the sales performance of the branches.
- Monitor compliance of stores to the Company's ageing policy, inventory managements and merchandise assortment.
- Identify employees who can e considered for promotion.
- Ensure treasury admin must be done according to standard, ensure no cash discrepancy and achieve zero deviation on treasury audit.
Branch Manager - Executive Optical Inc.
(2023-04-19 - 2025-08-05)
- Overseas the productivity of the branch and manages its day-to-day operations especially increasing sales and profitability, achieve quota target and achieve minimal to zero complaint
- Ensure that Customer Care Staff delivered excellent customer service and achieve excellent result through Mystery Shopper.
- Build strong customer relationships, handle escalated issues, and ensure high satisfaction levels
- Secures branch inventories/stocks and achieve zero variance result through random audit.
- Ensure and assure the company profitability is achieved and all costs are all well managed.
- Develop competencies of branch employees Set and achieves sales targets, monitor financial performance and prepare reports
- Ensure adherence to all company policies, industry standards, and legal regulations
Selling and Wholesale Supervisor - Puregold Price Club Incorporation
(2022-05-23 - 2023-03-04)
- Delivered high quality of service especially to supplier and smooth overall operations of the station
- Ensure that Retail standard are executed and implemented timely and correctly.
- Plans and develop strategies on how to minimize shrinkage.
- Partnered with other section supervisor to ensure quality items displayed including no expired item.
- Delivered high quality service to wholesale customer.
- Ensure that items in picking list are picked correctly.
- Evaluate monthly sales and conduct assessment on area's sales contribution within the radius of the store.
- Responsible in ensuring that all wholesale customers are monthly active in purchasing goods from the store.
Assistant Restaurant Manager - Jollibee Foods Corporation - Pasig City
(2014-07 - 2021-06)
- Supervise, coordinate and schedule the activities of staff that prepare, portion and serve food.
- Estimate and order ingredients and supplies required for meal preparation.
- Maintain records of stock, repairs, sales and wastage.
- Establish work schedules and procedures.
- Overall Training Manager. Train staff in job duties, and sanitation and safety procedures. Ensure all training materials are complete and updated.
- Monitor performance of crew through
- Enhanced Customer Service Experience through effective floor control.
- Assist and plan hiring of crew.
- Mobilized Crew Training System to produce competetive team member.
- Ensure that food and service meet quality control standards.
- May participate in the selection of food service staff and assist in the development of policies, procedures and budgets.
- Achieve labor cost target thru effective manpower scheduling of store crew.
- Partnered with Business Chanel Department to accomplished quality service in Drive Thru, Jollibee Kids Party, 24 Hours and Jollibee Delivery.
- Overall Service Quality Manager
- Delivered Food, Service and Cleanliness goals.
- Proficient at office administration and office supplies cost management.
- Ensures that administrative reports are accomplished accurately and submitted following prescribed guidelines.
- Ensures that government requirements are complied with following the guidelines.
- Cash Control in charge
- Implement and set-up store security program.
- Analyze customer satisfaction data/results and provides corrective action plan.
- Responsible for the motivation and morale of service crew. Ensures that effective communication is in place to gain support for service-related programs.
- Supervised over 40 associates
Service Crew - Jollibee Food Corporation - Morong, Rizal
(2009 - 2014)
- Responsible for planning and organizing Jollibee Kids Party
- Hosting Jollibee Kids Party
- Counter and dining crew
