Maya

I am a Japan-based freelancer specializing in Japanese AI evaluation, audio transcription, data annotation, and customer support.

I have experience as a Social Media Ads Quality Rater, evaluating advertisements based on relevance, quality, safety, and guideline compliance. I have also completed training in map evaluation and worked on Japanese audio-related projects, including transcription, segmentation, and recording tasks.

In addition, I have over 12 years of experience in chat-based customer support, including team leader responsibilities and training new agents. I am detail-oriented, patient, and comfortable working with detailed guidelines and quality standards.

Japanese AI Rater / Audio Data Contributor / Customer Support Specialist

• Evaluated social media advertisements based on relevance, quality, safety, and guideline compliance.
• Completed map evaluation training and qualification tasks.
• Worked on Japanese audio-related projects, including transcription, segmentation, and audio recording.
• Provided chat-based customer support for over 12 years.
• Trained and supported more than 50 new agents as a team leader.
• Followed detailed guidelines and maintained accuracy in quality-focused tasks.

Vocational School Diploma in Recording Engineering

Studied recording, mixing, mastering, and audio production. Gained experience using professional audio tools and developed strong listening skills for audio quality assessment.