Nadene Smith

Nadene, equipped with a Bachelor's Degree in Business Information Systems (Honours), has successfully navigated her role as a Systems Developer. Eager to further develop her skills, she seeks a more challenging position where her training and experience can contribute significantly to organizational objectives, ensuring efficient goal attainment.

Systems Developer at Methealth Namibia Administrators (2022-01 – Present)

Medical fund administrator - NMC and PSEMAS

• Update NMC and PSEMAS Benefit rules yearly
• Work Closely with Management on Benefit updates and claim processing queries
• Develop, Administer and Maintain Business Systems on Methealth inhouse build software Met-I-Health
• Debug Troubleshoot errors within the Met-I-Health System
• Assist with audit finding implementations
• Develop end-user documentation/manuals, Support and Train Business Systems users
• Develop and Design documentation required during the project initiation phase
• Business Analytics and reporting
• Testing and developing systems to support Fund benefit updates/changes
• Liaise with managgement/exco to find the best solutions, in relation to inovations for changing world
• Database Reporting - SQL Query Language

Information Systems Helpdesk Technician at Methealth (2019-06 – 2021-12)

NMC and PSEMAS

• Provide first line remote support for systems users, employees/clients
• Assist with the procurement of new hardware/software, in accordance with the budget
• Assist with Monitoring the health status of IS systems ensure optimal system availability, and no downtime
• Capture/registration user information to the database using the forest and trees application
• Support Technicians with workstation problems/updates
• Maintain/update IT Inventory
• Create purchase orders on BMC TrackIT system
• Generate Forest and Trees reports were required
• Send out enews via multimailer
• Provide IS policy and regulation training for new employees
• Update and maintain IS Helpdesk procedures
• Administer the tracking system TrackIT, and assign technicians to handle the call
• Perform other special work request as assigned by management

Radio Traffic Administrator at Radiowave (2011-01 – 2019-12)

Radio Station

• Capture new clients, billing information onto the billing system
• Generate logs and Information for the sales Department
• Invoicing of customer orders
• Generate Sales Projections
• Manage broadcast logs and generate reports of broadcast traffic
• Operate broadcast software Natural log and billing software K-Billing
• Work with tight broadcasting deadlines
• Operated the on-air broadcasting software:- Simian
• Responsible for insuring, music logs and traffic is imported on the on-air computer for next day airing
• Performed other special work requests as assigned by management
• Support Management and Sales team, with relevant, up to date data/information
• Traffic Admin duties - filling,Updating projection boards, ens
• Handle customer queries
• Month-end statements for Account clients
• Switchboard duties

Bachelors of business information systems in Business Information Systems – The International University of Management (2015-01 – 2018-12)

NAMAF certification - Medical Billing and ICD10 coding

Credit Certificate in Computer Science and Statistics – UNAM (2004-01 – 2007-12)

Grade 12 in Mathematics, Biology, Physical Science, Afrikaans, English, German – Namib High School (2003-01 – 2003-12)

Grade 12 Higcse in Mathematics – Damelin (2008-01 – 2008-12)