Paige Lawrence-Howard

Administrative and operations professional with experience in healthcare administration, medical records management, and customer support. Proficient in data entry, appointment coordination, and maintaining confidential records while supporting clients through various channels. Skilled in managing priorities and delivering quality service in fast-paced environments, seeking remote opportunities in administration, healthcare support, customer success, operations, virtual assistance, or data management.

SNOWSPORTS INSTRUCTOR at Go Snow (2025-12 – Present)

• Conducted ski and snowboard lessons for guests of various ages and skill levels.
• Prioritized client safety on the mountain during lessons by staying alert to surroundings, weather, snow conditions, and enforcing slope etiquette.
• Offered comprehensive feedback to enhance clients' skills while promoting an enjoyable learning experience.
• Supported Kids Assistants on quieter days by helping to chaperone activities throughout the day.
• Effectively communicated meeting times and locations to guests.
• Assisted with setting up rental equipment and provided recommendations for gear upgrades.
• Customer facing experience, greeting customers, answering questions and guiding them in the correct directions.

ADAPTIVE SNOWSPORTS INSTRUCTOR at Disability Snowsports UK (2024-11 – 2025-11)

• Customised snowboarding lessons for individuals to eliminate barriers and enhance each person's ability to snowboard and enjoy the slopes.
• Ensured guest safety by staying alert to surroundings and enforcing slope etiquette.
• Efficiently coordinated and managed lesson schedules.
• Assessed progress while offering constructive feedback and encouragement.
• Assisted with equipment inspections.
• Participated in training sessions and briefings.
• Provided training for new adaptive instructors.
• Oversaw daily lesson schedules and coordinated instructors.
• Communicated logistics and booking details to guests.
• Supported operational administration and customer service.
• Addressed customer inquiries and scheduling adjustments.
• Maintained accurate booking records and lesson information.

SNOWSPORTS INSTRUCTOR at Chill Factore (2024-09 – 2025-04)

• Delivered Ski and Snowboard lessons to guests of all ages, ensuring excellent customer service.
• Adapted teaching styles to suit individual/group needs, demonstrating strong communication skills.
• Conducted pre-lesson safety briefings.
• Communicated clearly and positively with guests and their guardians (if minors).
• Evaluated progress, providing constructive feedback and encouragement.
• Assisted with equipment checks and providing rental gear.
• Contributed to slope safety and maintenance.

PERSONAL TRAINER & BUSINESS OWNER at Redefine Fitness/Alti Fitness (2023-10 – 2025-11)

• Managed all business administration, scheduling, invoicing and client communications.
• Conducted consultations and onboarding for prospective clients.
• Managed social media content creation and marketing campaigns.
• Coordinated calendars and appointment scheduling.
• Maintained client records and progress tracking systems.
• Responded to enquiries via email, messaging platforms and phone.
• Monitored business KPIs including retention, revenue and utilisation.
• Developed marketing strategies to generate new business opportunities.

GYM INSTRUCTOR & PERSONAL TRAINER at PureGym (2023-10 – 2024-05)

• Managed the secure opening and closing of the gym.
• AM and PM Manager.
• Responsible for cleanliness and hygiene throughout the facility.
• Supervised the introduction of new members to the gym's facilities and policies.
• Led and instructed various exercise classes.

ADMIN ASSISTANT & RECEPTIONIST at Spire Hospital (2022-11 – 2024-10)

• Managed patient records and confidential medical information.
• Coordinated appointment scheduling and calendar management.
• Handled high volumes of patient enquiries via phone and email.
• Supported clinical and administrative teams with daily operations.
• Maintained accurate data entry and record management processes.
• Ensured compliance with confidentiality and data protection standards.
• Assisted patients with pre-appointment and procedural information.
• Delivered professional customer service in a healthcare environment.

Transcend Level 3 Diploma in Personal Training in Personal Training – PureGym PT Academy (2023-01 – 2023-12)

VTCT Level 2 Certificate in Instructing Gym-Based Exercise in Gym-Based Exercise Instruction – Warrington & Vale Royal College (2022-01 – 2023-12)

A-LEVELS in Architecture, Health & Social Care – Priestley College Warrington (2020-01 – 2022-12)

GCSE'S in Dance, Art, History, Music, Mathematics, English Literature, English Language, Combined Science – Bridgewater High School (2015-01 – 2020-12)