Customer service Executive at Japan Marine Logistics (2024-01 – Present)
- Arranging the import and export of ship parts
- Managing international transportation schedules
- Warehouse inbound and outbound instructions
- Preparing customs documents
- Coordinating with shipping companies
- Emails and negotiations in English
- Handling transportation issues
- Transportation cost estimates and invoicing
Live App Monitoring at Live App Monitoring (2021-04 – 2024-01)
- User behavior monitoring
- Immediate response to inappropriate comments
- Moderation rule enforcement
- Responding to problematic user reports
- Initial bug and issue reporting
- Suggestions for user experience improvements
- Experience working in a multilingual environment
Customer Service Advisor at N2G Export/ Nin-nin-game.com (2018-07 – 2021-02)
Customer service (English and French)
- Handling email inquiries
- E-commerce product registration (manga and anime merchandise)
- Product page translation
- Site updates and banner placement
- Order and delivery status monitoring
- Project management to increase sales
- Project management to improve website user experience
Customer Service adviser / Director at Nippon-yasan.com (2013-02 – 2018-02)
As vice president, I was also responsible for company management.
- Responding to email inquiries
- Product registration for the e-commerce site (manga and anime merchandise)
- Product page translation
- Site updates and banner installation
- Order and delivery status monitoring
- Project management to increase sales
- Project management to improve the website user experience
Customer service adviser/ Account Manager at Fields Data Recovery (2010-11 – 2012-02)
- Dealing with complaints
- Selling Hard drive data recovery to customers
- Keeping track of parcel sent to customers
- Reach Target per month: up to 45 Sales
Sales Assistant (Computing) (2009-01 – 2010-05)
- Assisting customers in purchasing various computer hardware and software
Sales Assistant at Sony (2007-12 – 2008-12)
- Assisting customers in purchasing various Sony Products (Video games PS2,PSP,PS3)
Sales Assistant (Computing) (2007-12 – 2008-12)
- Assisting customers in purchasing Hardware and software
- Handling new stock in warehouse and arranging it in the shop
Sales Assistant (Cosmetics) (2003-01 – 2004-12)
- Assisting customers in purchasing cosmetic Products
- Taking customers orders, cash handling, picking and packing
