Lawrence Otieno

Recent graduate, looking for the opportunity to leverage my knowledge and grow professionally as a Data Analyst / Web Developer. Proficient in using Python programming language.

Position: Customer Service Representative

Feb 2022 - Jul 2022

Sure Cred Limited - Nairobi, Kenya

• Handling outbound calls and advising customers on financial management. 
• Reminded customers to pay their loans on time. 
• Complied with data security and confidentiality policies to safeguard customer information. 
• Resolved customer concerns, following internal database prompts and company scripts. 
• Navigated multiple computer applications while conversing with customers. 
• Collated and communicate customer feedback to appropriate internal departments and team leaders.

University of Nairobi - Nairobi, Kenya | BSc. Mathematics 

Sep 2016 - Sep 2022

• Specialized in Applied Mathematics. Second Class Honors (Lower Division).

May 2022 - Sep 2022

• Learnt Data Analysis coursework in Python, SQL, and Excel. 

Apr 2022 - Sep 2022

• Learnt Data Entry in Excel and Data Management using SPSS. 

May 2021 - Dec 2021

• Coursework in Fullstack Web Development.