Abdalla Omar

Customer-focused hospitality professional with 6+ years across hotel front office and QSR training environments. Proven ability to elevate guest satisfaction, onboard staff, and uphold brand standards in fast-paced settings.

Guest Experience Leader - Flamingo Beach Resorts & Spa

(2018-01 - 2018-08)

• Delivered exceptional guest experiences at a resort property, overseeing service touchpoints and issue resolution

Front Office - Sai Rock Beach Hotel & Spa

(2018-09 - 2019-11)

• Managed guest check-in/check-out processes, reservations, and front desk operations for a busy beach resort
• Resolved guest complaints promptly, maintaining high satisfaction scores and repeat-visit rates
• Coordinated with housekeeping and F&B teams to ensure seamless guest experiences

Crew Trainer - McDonald's Saudi Arabia

(2019-12)

• Train and certify new crew members on operational standards, food safety, and customer service protocols
• Coach team performance on the floor, driving consistency in service quality and station efficiency
• Support management in onboarding workflows, reducing ramp-up time for new hires

Hospitality - CAP Youth and Empowerment College (2017-01 - 2017-12)

Kenya Certificate of Secondary School - Kilifi Township Secondary School (2013-01 - 2016-12)

Kenya Certificate of Primary School - Imara Primary School (2005-01 - 2012-12)