Abdulahi Rashid

Customer-focused professional with a Bachelor of Arts in English and Linguistics, and hands-on experience in stakeholder communication, administrative support, and service improvement.

At the Communications Authority of Kenya, CA Centre, during my three months' industrial attachment, I engaged daily with customers and stakeholders nationwide, and contributed to a Human-AI project that improved service quality and reduced officer task-completion time.Complemented my experience with six months of quality-focused operational experience at Tamam Flour Mills Ltd.

Currently building applied CRM and digital marketing capability through HubSpot and digital advertising training.

I am professional, adaptable, and composed under pressure, with strong written and verbal communication skills, and a clear career interest in customer experience and digital service delivery.

Industrial Attachment

Licensing & Compliance Department Communications Authority of Kenya (CA Centre) (May 2025 – August 2025)

• Supported administrative and operational activities by handling licensing and compliance documentation accurately and on schedule

• Served as a frontline point of contact for customers and stakeholders across Kenya, resolving queries with professionalism, discretion and clarity

• Contributed to a Human-AI service improvement project that aimed at enhancing service quality and reducing the time required for officers to complete routine tasks

• Applied technical and digital tools to bridge regulatory processes with practical departmental needs, supporting more efficient operations

• Managed multiple responsibilities and handled sensitive matters with composure and sound judgment

• Collaborated closely with departmental staff, proactively contributing ideas to improve task workflows and outcome

Assistant Quality Control Officer

Tamam Flour Mills Ltd (January 2026 – July 2026)

• Supported day-to-day quality control operations within a fast-paced commercial manufacturing environment

• Worked collaboratively with cross-functional colleagues, consistently following established procedures and quality standards

• Communicated professionally with team members and adapted quickly to shifting operational demands

• Maintained a strong record of reliability and attention to detail, while proactively taking on new responsibilities

Personal Assistant

Mr. Zahir Lalji (July 2026 - Present)

Administrative & scheduling

• Managing his calendar, appointments, and meetings

• Screening calls, emails, and correspondence

• Booking travel (flights, hotels and accommodation)

• Preparing and organizing documents, reports, and presentations

Communication & liaison

• Acting as a point of contact between him and clients, staff, or partners

• Drafting emails, letters, and memos on his behalf

• Following up on his behalf to make sure things get done

Organization & logistics

• Keeping files organized and easy to retrieve

• Basic book-keeping tasks

• Reminding him of deadlines, renewals, or commitments

Meeting support

• Preparing agendas, taking minutes, tracking action points

• Researching topics ahead of meetings

Confidentiality & discretion

• Handling sensitive business and personal information carefully

Humanities and Social Sciences

Bachelor of Arts in English and Linguistics -Pwani University

(Graduated November 2025)

Continuous Learning

1. AI for Business Professionals - HP Foundation (September 2026)

2. Business Email - HP Foundation (September 2026)

3. Content Marketing - HubSpot Academy (September 2026)

4. Service Hub Software - HubSpot Academy (September 2026)

5. Digital Advertising - HubSpot Academy (September 2026)

6. Virtual Assistance - EduCourse (January 2026)

7. Office Administration - EduCourse (January 2026)

8. Accounting Basics - Cambridge International Qualifications (January 2026)

9. Digital Marketing Basics - Cambridge International Qualifications (January 2026)

10. Social Media Marketing Basics - Cambridge International Qualifications (January 2026)

11. Mastering ChatGPT - Cambridge International Qualifications (January 2026)

Professional Development

Quality Assurance and Control

Fact Science Technology Limited - two days Training

(February 2026)

• Professional Maintenance and Handling of ELISA Microplate Readers

• Analytical Methods for Mycotoxins Detection and Quantification in Food and Feed Samples

• Standard Sampling Procedures and Grain Grading Techniques for Quality Assessment

• Good Laboratory Practices (GLP), Documentation, and Record-Keeping Procedures

Computer Applications Packages

Digital Hub Computers - two months Training

(April 2023)

• Introduction to Computer

• Operating System (MS Windows)

• MS Word

• MS Excel

• MS Access

• MS Publisher

• MS PowerPoint

• Adobe PageMaker

• Computer Assembly

• Networking & Communication

• Internet & Email

• Keyboard