Abdulhakim Nassor

My career has allowed me to gain good experience in the field of IT support, Office administration and Customer service. I am a detailed oriented person with a highly integrity. I am used to working in a fast paced environment.

I have advanced knowledge of Information Technology and Administration as well as various experiences in other modules. I have highly effective communication skills used in interacting with several levels of management from various places. I also have extensive experience in dealing with different types of culture.

Security Supervisor - FIFA World Cup Qatar 2022 - Qatar

(2022-10 - 2023-01)

• Supervise security guards.
• Maintaining daily records.
• Learn their place of employment by patrolling.
• Assist the security manager.
• Lead emergency response drills.
• Perform investigations and hold interviews.
• Conduct inspections for physical and safety hazards.

IT Assistant - Ramada city Centre

(2019-11 - 2022-06)

• Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony.
• Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues.
• Participated in large-scale upgrades and installations.
• Quickly learned and master proprietary applications
• Demonstrated outstanding customer services skills, consistently receiving high ratings on client satisfaction surveys.
• Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools.
• Performed security administration functions for user, data, and remote access.

Assistant Administrator - Samarra Commercial Consulting

(2016-05 - 2019-09)

• Organize and provide documents, reports and information to department and external clients in an useful and well-organized manner.
• Perform basic bookkeeping activities.
• Creating and maintaining database records.
• Manage front office operations, Process client orders, invoices and payments.
• Initiate purchase requisitions Order office supplies and equipment.
• Maintain files and folders, Handle and screen telephone calls, routine mail and reallocate as required.
• Liaise with local authorities and vendors, Track and process annual fixed asset inventory.

Customer Service Agent - Elite hospitality group

(2015-01 - 2016-04)

• Handle customer inquiries via telephone and/or SMS.
• Manage and resolve customer complaints.
• Provide customers with product and service information by clearly explaining procedures; answering questions; providing information.
• Identify and escalate priority issues and where necessary, follow up customer concerns.

High School - KCSE - Mombasa, Kenya (2008 - 2011)

Diploma - Business Information Technology (2012 - 2014)