Abel Bii

To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally.

Customer Support Representative - Bolt Food Teleperformance formerly Majorel Solutions EPZ - Mombasa

(2025-06)

• I provide timely and effective support to our customers, addressing their inquiries and resolving issues related to orders, deliveries, and account management
• I analyze customer issues to identify root causes and implement solutions that not only resolve immediate problems but also enhance overall service quality
• I actively gather feedback from customers about their experiences with our service. This feedback is crucial for identifying areas for improvement and ensuring we meet customer expectations
• I work closely with other teams, such as logistics and marketing, to ensure a seamless experience for our customers. This collaboration helps me stay informed about any changes or updates that may affect customer interactions
• I participate in training sessions to continuously improve my skills and knowledge about our products and services. Staying updated on industry trends allows me to better assist customers
• Given that I interact with customers from various cultural backgrounds, I strive to be culturally sensitive and respectful in all my communications

Customer Service Representative - Kukuchic Company LTD

(2024-04 - 2025-05)

• Serve as the primary point of contact for customers via phone, email, chat, or in-person
• Address inquiries about products, services, order status, and company policies
• Handle customer complaints and resolve issues efficiently and professionally
• Document customer interactions and follow up to ensure issues are resolved satisfactorily
• Gather customer feedback regarding products and services to help improve the customer experience
• Communicate insights to management for potential improvements. Keep detailed records of customer interactions, transactions, and feedback
• Prepare reports on common issues and trends to assist in decision-making

Directorate of Regional Affairs - Ministry of East African Community, ASALs and Regional Development

(2024-01 - 2024-03)

• Develop and implement regional policies and frameworks that promote sustainable maritime practices and protect marine environments
• Facilitate collaboration among EAC member states to address shared maritime environmental challenges and promote joint initiatives
• Implement regional strategies to reduce pollution from shipping, industrial activities, and land-based sources impacting marine environments
• Conduct awareness campaigns to educate communities about the importance of marine conservation and sustainable practices
• Develop regional emergency response plans for maritime environmental incidents, such as oil spills or hazardous material releases
• Advocate for the development and modernization of port facilities and shipping infrastructure
• Provide training and resources to enhance the capabilities of member states in managing maritime resources and protecting marine ecosystems
• Facilitating collaboration among EAC member states on maritime issues

Bachelor of Arts - International Relations & Diplomacy - Zetech University (2021 - 2024)

Kenya Certificate of Secondary Education - Chumo Secondary School (2016 - 2020)

Kenya Certificate of Primary Education - Kimori Academy (2011 - 2015)

Midlands Grammar School (2006 - 2010)