Abigael Cherotich
Call Centre Operator
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About
To the Hiring Manager,
My attention was drawn to a job advertisement for a call centre agent, an opportunity I would like to express my interest in.
As an experienced customer care call agent and telemarketer, I have had the opportunity to cater to institutions within various industries for a cumulative period of over two years as included in my CV .
Some of my notable achievements include:
● Exceeding sales expectations and forecasts consistently in three months and earning employee of the month.
● Managing a large influx of up to 250 calls on a day to day basis.
At your earliest convenience, I look forward to hearing from you to discuss my credentials and how my experience and qualifications can help your company reach its goals.
Sincerely,
Abigael Cherotich.
Experience
Customer Care Call
Agent
Emerald Freight International Ltd
May 2022 -
Responsibilities
● Inputting, maintaining and updating accurate CRM records in designated databases.
● Answering outbound calls.
● Providing customer service via outbound calls.
● Taking and processing customer orders.
● Followed communication templates to upsell and cross sell customers on products..
● Obtained caller information for future updates.
● Identifying and escalating priority issues within and outside the company to management.
● Negotiating with clients on behalf of the company.
● Utilised response scripts to follow up on converting clients.
● Evaluated and conducted risk management in compliance with safety regulations.
Debt recovery agent
Finley International Limited
Apr 2021 - Feb 2022
Responsibilities
● Management of databases to provide customers with correct account details (loan amounts).
● Maintained data integrity by keeping customer information confidential.
● De-escalated situations involving uncooperative clients.
● Prepared approval requests for negotiated payment statements.
● Prepared and maintained monthly collection reports,
updates and status.
● Followed appropriate call templates / scripts to advise on debt payment.
Clerk (Merchandising department)
Mega Apparels
Oct 2019 - Mar 2021
Responsibilities
● Collection of raw data and processing them.
● Day to day office tasks.
● Creating records of the day to day workloads.
● Arranging /coordinating meetings.
● Compiling and presenting daily, weekly and monthly reports.
Education
Diploma,
Business Information
Technology
2017 - 2019
Kiriri Women's University of Science and Technology
