Abijah Cheng'e

Hello, A customer service agent with 3 years of experience and is open to work

I started my customer service journey at Shutterfly, where I worked for 2 months before being transferred to their sister company, Snapfish. Initially, I worked as a normal agent until August, when I was promoted to a social agent. In this role, I have handled escalations and Ajira tickets, demonstrating my ability to manage complex customer issues effectively.

I have developed a comprehensive skill set through handling calls, chats, emails, and social media inquiries. I can efficiently manage multiple tasks, including handling 3 chats at once, processing 30 social tickets per hour, and sending 20 emails per hour. My strong communication and problem-solving abilities have consistently helped me address customer inquiries effectively.

Bsc Community health and development and graduated with a second class upper.