Stock Strategy, Drink Designer & Supply Chain Advisor at Cult Caffe (2021-01 – 2021-10)
- Private Lab Product Innovation: Established and managed a private research and development office lab, serving as the lead Drink Designer to formulate, test, and engineer highly unique, proprietary beverage concepts.
- Rigorous Investigation & Sampling: Personally investigated and analyzed all prospective product formulations in the private lab prior to release; coordinated exclusive executive tasting and sampling sessions with the brand owners to secure absolute consensus before every launch.
- Total Launch & Sourcing Ownership: Successfully steered the end-to-end commercial launch of every new beverage product, achieving a flawless 100% market success and customer adoption rate. Sourced and selected specialized raw materials, specialty ingredients, and items necessary to establish Cult Caffe's premier market presence in Saudi Arabia.
- Warehouse & Supply Chain Command: Held absolute operational command over warehouse logistics, inventory storage protocols, and the broader regional supply chain to maintain perfect raw material quality and availability.
- Strategic Brand Advisory: Acted as a trusted strategic consultant and guide to the brand owners, delivering expert advice on market alignment, localized consumer trends, and brand scaling strategies within Saudi Arabia.
Operations Director (Cafe Manager & Culinary Designer) at Rawi Cafe (2018-07 – 2020-11)
- Menu Curation & Sourcing: Selected and sourced specific culinary items, premium ingredients, and supplies required to introduce a highly successful portfolio of new-taste food concepts.
- Training & Sales Standards: Successfully designed and rolled out comprehensive sales growth models and staff training protocols, resulting in dramatic improvements to customer footprint, service speed, and bottom-line profit.
- Executive Administration: Held absolute accountability for financial reporting, payroll structures, multi-tier staff commission models, and facility compliance lines.
Operations Manager & Brand Standard Architect at Maccayel Catering Company (2018-01 – 2018-08)
- Operations Manual Authorship: Authored and published the definitive Standard Operations Manual for Maccayel Cafe, establishing the official corporate blueprint for daily workflows, emergency protocols, and quality control.
- Total Sourcing & Equipment Authority: Directed the end-to-end selection and procurement of all specialized coffee shop machinery, technical brewing equipment, and product lines required to launch the physical locations.
- Strategic Advisory Track: Guided and advised the brand owners through the foundational establishment of the business, aligning physical infrastructure budgets with long-term commercial goals.
- Brand Standard Architecture: Penned the definitive corporate brand standards, design languages, and product layout specifications for premium branch locations, including the Maccayel Cafe Lounge in Abha.
- Training Framework Blueprint: Created and implemented the organization's core training standards, ensuring strict operational alignment across baristas, service staff, and branch supervisors.
Operations In-Charge & Payroll Accountant at Saeed Al-Mahri General Contracting Est. (2016-01 – 2017-11)
- Strategic Conflict Resolution: Served as the core operational problem-solver, stepping in to resolve complex disputes, contract compliance friction, and logistics bottlenecks between Saeed Al-Mahri and key partners.
- Multinational Energy Relations: Maintained flawless operational alignment and project delivery with global energy conglomerates and service giants including BGP (Oil & Gas), Sinopec, and Daqing Petroleum.
- Commercial Sourcing: Led targeted business development missions aimed at locating, negotiating, and securing high-value contracting agreements in the competitive oil and gas fields.
- Financial & Payroll Oversight: Managed end-to-end payroll accounting, resource distribution, and operational budgets for heavy contracting deployments, ensuring strict auditing compliance.
Operations Manager at Zezone VIP Restaurant (2015-06 – 2015-12)
- Executive Search Acquisition: Hand-hired directly by the brand owner of Zezone VIP Restaurant, who actively scouted and approached me due to my reputation for driving outstanding sales and operational standards in the region.
- Operations Oversight: Orchestrated premium hospitality services, resource scheduling, high-profile relationship management, and service delivery standards.
MOD (Manager on Duty) & Junior Store In-Charge at Costa Coffee (2012-04 – 2015-10)
- Outperformed Store Leadership: Outperformed the active Store In-Charge in day-to-day operational efficiency, customer service satisfaction scores, and floor leadership.
- Strategic Career Refusal: Formally offered a promotion to Store In-Charge; strategically declined the promotion to accept higher-level, accelerated career-advancement invitations and operational roles with emerging luxury brands (Zezone VIP, Sun Cafe, and Maccayel).
- Eastern Region Top Sales Performance: Achieved the #1 sales volume record across the Eastern Region by introducing high-impact product discount structures to successfully recover and convert potential raw product waste into immediate liquid revenue.
- Corporate Policy Exemption: Initiated creative, high-profit commercial tactics; strategies were officially backed by corporate leadership due to massive, sustained user sales increases.
- Training Framework Blueprint: Created and implemented the organization's core training standards, ensuring strict operational alignment across baristas, service staff, and branch supervisors.
- Executive Commendations: Received personal, handwritten commendations from Tom Edgar (Managing Director of APAC & Global Retail) for exceptional hospitality, standard-setting customer engagement, and floor leadership.
Technical Support at Over Drive Computer Consultants (2009-01 – 2011-12)
Technical Support roles specializing in infrastructure troubleshooting and data integrity networks.
Technical Support at Silver Star Parcel Transit (2005-01 – 2008-12)
Technical Support roles specializing in infrastructure troubleshooting and data integrity networks.
