Achieng Onyango

High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.

Digital Marketing, PR & Events Officer - FCM Travel Solutions - Nairobi

(2023-06 - 2025-12)

• Develop, execute, and manage digital marketing campaigns across social media, email, and website to drive engagement and generate leads.
• Manage media relations, craft press releases, and enhance the company's public image.
• Planned and executed corporate events including FCM GOLF TOUR 2024 with over 220 attendees.
• Organized and hosted a corporate appreciation dinner event for key clients with 150 guests in attendance.
• Spearheaded and successfully sold out the first Cruise Tour to Spain, Italy, and France for 52 passengers in July 2025.
• Create engaging content for digital platforms to maintain brand consistency.
• Handle client communications and inquiries across all channels.

Customer Relations Officer - Smart Applications Limited - Nairobi

(2022-03 - 2023-01)

• Responded to customer inquiries, ensuring excellent service delivery.
• Supported system implementation and uptime monitoring.
• Maintained and managed strong customer relationships.
• Monitored customer profitability and contributed to revenue growth.

Customer Experience Officer - Mambo Online - Nairobi

(2021-03 - 2021-09)

• Generated sales worth over KES 200,000 via e-commerce platform.
• Managed social media ads, insights, and reports.
• Trained vendors on seller platform usage.
• Addressed customer issues and implemented upselling strategies.

Customer Service Officer - Housing Finance Group - Nairobi

(2018-08 - 2021-01)

• Handled inbound and outbound customer service calls with top performance scores.
• Responded to queries across Facebook, Twitter, Instagram, and Google reviews.
• Deescalated complaints and retained customers.
• Ensured query resolution within turnaround time (TAT).

Marketing & Communication Intern - Citadel Consulting - Nairobi

(2018-04 - 2018-08)

• Marketed company training programs.
• Conducted telemarketing and designed communication materials.
• Updated websites and managed email promotions.

Marketing Intern - National Social Security Fund (NSSF) - Nairobi

(2016-04 - 2016-06)

• Managed client relationships and employer contribution follow-up.
• Organized national awareness roadshows for NSSF's rebrand.
• Conducted email and website promotional activities.

Sales Administrator (Remote) - Shell Petroleum Company - Nairobi

• Provided daily sales updates for 9 agents.
• Managed social media ads and customer reviews.
• Conducted performance reviews and monthly sales analysis.

Bachelor of Commerce (BCom) - Marketing & Entrepreneurship - Strathmore University (2017-01)