Digital Marketing, PR & Events Officer - FCM Travel Solutions - Nairobi
(2023-06 - 2025-12)
- Develop, execute, and manage digital marketing campaigns across social media, email, and website to drive engagement and generate leads.
- Manage media relations, craft press releases, and enhance the company's public image.
- Planned and executed corporate events including FCM GOLF TOUR 2024 with over 220 attendees.
- Organized and hosted a corporate appreciation dinner event for key clients with 150 guests in attendance.
- Spearheaded and successfully sold out the first Cruise Tour to Spain, Italy, and France for 52 passengers in July 2025.
- Create engaging content for digital platforms to maintain brand consistency.
- Handle client communications and inquiries across all channels.
Customer Relations Officer - Smart Applications Limited - Nairobi
(2022-03 - 2023-01)
- Responded to customer inquiries, ensuring excellent service delivery.
- Supported system implementation and uptime monitoring.
- Maintained and managed strong customer relationships.
- Monitored customer profitability and contributed to revenue growth.
Customer Experience Officer - Mambo Online - Nairobi
(2021-03 - 2021-09)
- Generated sales worth over KES 200,000 via e-commerce platform.
- Managed social media ads, insights, and reports.
- Trained vendors on seller platform usage.
- Addressed customer issues and implemented upselling strategies.
Customer Service Officer - Housing Finance Group - Nairobi
(2018-08 - 2021-01)
- Handled inbound and outbound customer service calls with top performance scores.
- Responded to queries across Facebook, Twitter, Instagram, and Google reviews.
- Deescalated complaints and retained customers.
- Ensured query resolution within turnaround time (TAT).
Marketing & Communication Intern - Citadel Consulting - Nairobi
(2018-04 - 2018-08)
- Marketed company training programs.
- Conducted telemarketing and designed communication materials.
- Updated websites and managed email promotions.
Marketing Intern - National Social Security Fund (NSSF) - Nairobi
(2016-04 - 2016-06)
- Managed client relationships and employer contribution follow-up.
- Organized national awareness roadshows for NSSF's rebrand.
- Conducted email and website promotional activities.
Sales Administrator (Remote) - Shell Petroleum Company - Nairobi
- Provided daily sales updates for 9 agents.
- Managed social media ads and customer reviews.
- Conducted performance reviews and monthly sales analysis.
