Adhiambo Ongonga

Am diploma graduate from mount Kenya university in Information Technology. Did my attachment at Safaricom PlC, Technology division , at service desk for one year.

The following are my achievements

Good communication skills

• Customer obsessed
• Good listen skills 
• Able to handle escalation where it's needed and ensure feedback are provided 
• Strong troubleshooting skills
• Keeping users upto date
• Ensure all aspects of customers support
•  

I did my internship at Safaricom for one year

My achievements

Achieved skills in teamwork

Skills in implementing customers needs

Implementing major systems with zero downtime

Achieved skills in system such as Active directory

Did my diploma in Information Technology,at mount Kenya university