Agnes Kirubi

Dependable customer service professional with over 3 years of experience in front-office operations, customer enquiries, cash handling, record keeping and daily business support. Experienced in communicating professionally with customers, understanding their needs, resolving routine issues and maintaining accurate records in a busy environment. Strong written English, good judgment and a calm, helpful approach to customer interactions.

Currently pursuing a BSc in Business Administration at the University of the People, with a strong interest in remote customer support and flexible work environments.

Customer Service / Front Office - Royal Retail Store

• Welcomed customers, handled enquiries and provided clear, professional assistance.
• Supported daily front-office operations and maintained an orderly customer-facing environment.
• Handled cash transactions accurately and assisted with basic reconciliation and record keeping.
• Maintained customer and stock-related records and supported routine administrative tasks.
• Worked independently during busy periods while remaining attentive and professional with customers.

Retail & Customer Service - Kileo Retail Store

• Assisted customers with product enquiries and day-to-day purchases.
• Handled transactions and maintained accurate records.
• Supported stock organization and routine store operations.
• Communicated with customers respectfully and helped resolve routine concerns.

BSc - Business Administration - University of the People