Agnes Mulwa

CUSTOMER CARE/SALES REPRESENTATIVE, OPPO Kenya | Jan 2019 – Present

Offering high quality customer experience to all customers.
Grow sales within the assigned areas by developing innovative ways of increasing and growing sales of our brands
Managing and resolving customer complaints.
Execution of sales programs and activities aimed at market penetration, volume growth and competition management
Escalation of customer issues and making sure the issues are closed within agreed SLA
Accurate and timely reconciliation of sales tenders.
Key Point of contact between the company and our customers- answering questions, offering advice and introducing new products.
Assist in monitoring and reporting on competitor activities.

RETAIL SALES ADVISOR, Safaricom PLC | Jan 2022 – Dec 2022

Approach customers and offer them advice on products to persuade them to buy.
Provide information and other services such as handling returns of merchandise.
Locate products on behalf of customers.
Arrange merchandise on shelves according to popularity.
Deal with complaints in a patient and helpful manner
Take and record orders through a computer system in person or over the phone/e-mail.
Update customer information in databases
Go the “extra mile” to meet targets.
Monitor shelves inventory and unload new products when needed.
Operate cash registers and close daily revenues.
Maintain a clean and orderly environment in the store.

CUSTOMER CARE/SALES REPRESENTATIVE, Samsung Electronics East Africa | Jan 2016 – Dec 2019

Offering high quality customer experience to all customers.
Managing and resolving customer complaints.
Identifying and escalating priority issues and where necessary follow up customer concerns.
Taking ownership of all orders generated and any customer issues arising.
Escalation of customer issues and making sure the issues are closed within agreed SLA
Accurate and timely reconciliation of sales tenders.
Key Point of contact between the company and our customers- answering questions, offering advice and introducing new products.
Sales of devices and accessories as per targets set

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