Agnes Nduati

I am a professional with a background in supply chain management, have a strongunderstanding in procurement and supplies management, highly motivated, hardworking confident and competent. Have had experience in working as a business administrator, as a production manager as well as a procurement officer at DenriAfrica.

My focus is to be a productive individual to both society and institution I may work for and transfer my widely acquiredexpertise and knowledge and also learn in a challenging environment where I can growmy career.

PROFESSIONAL EXPERIENCE

Duties and Responsibilities.

• Respond to clientson social media platforms (Facebook, Instagram, WhatsApp)
• Generate sales and placeorders on behalf of clients.
• Coordinate deliveries of the bags purchased.
• Save clients phonenumbers.
• Post status on WhatsApp
• Receive calls on behalfof the company from clients.
• Ensure that posts are posteddaily on the social mediaplatforms.

Contact Centre Agent (September 1st – 30th November2022) Call Centre International

• Enthusiastically serve customerscontacting the Centre.
• Use advanced communication skills to controla call, listen and target the objective of the individualcustomer.
• Maintain efficiency and productivity by meeting and exceedingly daily,weekly and monthly targets.
• Provide clear, accurate, timely and professional communications to callers in a courteous manner.
• Read, comprehend and follow formatting procedures for data entry or sales.
• Accurate dispositioning of calls and reporting.
• Ensure that customersmake buying decisions armed with the right amountof information which is accurate.
• Identify when a customer is complaining and provide the best solutionto find an appropriate resolution aligned with business process.
• Discuss with customers on telephone and provide information on company’s products and services.
• Forward all filled claims to the appropriate department for handling and investigation.

Business Administrator (January 2021-August 2022) Denri Africa.

• Plan strategies for streamlining and improving businessoperations.

• Reorganize or Hire staff to expand operations in collaboration with Human resources teams.
• Handle business Financesand Plan the budget with the help of Financeand accounting leaders and teammembers.
• Oversee marketing and promotions for company’s products and services,collaborating with marketing.
• Negotiate vendor contractsto identify cost-saving opportunities.
• Research t on where to open new company branches.
• Oversee new branchesconstruction, setting up and recruiting staff for it.

Production Manager (January (2019- December2020) Denri Africa.

• plan and draw up a production schedule
• decideon and order the resources that are requiredand ensure stocklevels remain adequate
• select equipment and take responsibility for its maintenance
• set the qualitystandards
• ensure that the production will be cost effective by estimating costsand negotiating and agreeing budgets with both clients and managers
• monitor the production processes and adjustschedules as needed
• monitor productivity rates and productstandards and implementquality control programs
• organize the repairof any damaged equipment
• liaise with differentdepartments, teams and companies, e.g., suppliers, managers, clients
• ensure that health and safety guidelines are followed at all times
• ensurecustomer orders are completed on time and to budgetand that qualitystandards and targetsare met
• work with managersto implement the company's policiesand goals
• collate and analyzedata, putting togetherproduction reports for both factorymanagers and customers
• supervise and motivatea team of workers
• review worker performance and identify trainingneeds

Procurement Officer(January 2017 -December2018) Denri Africa.

• Overseeing and supervising employees and all activities of the purchasing department.
• Preparing plans for the purchase of equipment, services, and supplies.
• Following and enforcing the company's procurement policies and procedures.
• Reviewing, comparing, analyzing, and approving products and services to be purchased.
• Managing inventories and maintaining accurate purchase and pricing records.
• Maintaining and updating supplierinformation such as qualifications, deliverytimes, product ranges,etc.
• Maintaining good supplier relations and negotiating contracts.
• Researching and evaluating prospective suppliers.
• Preparing budgets, cost analyses, and reports.
• Warehousing
• Undertaking distribution and fleet management

Procurement Intern (5th September -30th November 2016)Kenya Power and Lighting Company

Duties and Responsibilities

• Ensuring that LPOs and LSOs are promptly raisedand progressed so that goodsand services are deliveredin time.
• Filing Procurement Documents.
• Arranging tender documents in preparation for Evaluation.
• Recording Received Quotations.
• Updating and arranging files
• Attending to clients/suppliers
• Participating in Quotationopening
• Tender opening and Evaluation
• Attending to vendors

• Dispatching mails
• Performing procurement work using SAP.

• Diploma in Supply Chain Management (KNEC)
• Mafftech Computer College
• Kenya Certificate of Secondary Education, at Kamandura Girls High School