Agnes Wangu

I am an ambitious Finance/Banking professional, with a strong academic background, excellent communication skills, and a good working understanding of the breadth of accounts from ledgers right through to trial balances. I am enthusiastic, open minded and has the required potential and drive to take any business forward. Apart from being able to think literally and act decisively, I am highly skilled in; customer service, delivering sales performance, identifying customers' needs, maintaining targets, and exceeding sales.

All these skills are complemented by my strong leadership and management skills.

Relationship Officer - Sidian Bank

(2019-11)

• Create and enforce plans that will help meet the needs of customers
• Build long-term relationships with clients and customers
• Work quickly to address and resolve customer issues

Business Development Officer - Standard Chartered Bank

(2016-05 - 2018-04)

• Identified new sales leads
• Maintained fruitful relationships with existing customers
• Remained updated on all available financial products and financing packages
• Assisted customers by offering sound financial advice
• Made recommendations for customers considering various banking products
• Managed in-person over-the-phone and email inquiries in a timely manner

Branch Manager - Good Life Sacco Ltd

(2014-10 - 2015-08)

Duties and Responsibilities

• Oversaw general branch operations and policies
• Ensured branch performance exceeded the targets stipulated
• Directed and monitored the branch human capital and assets
• Come up with strategies that improved the branch performance
• Attended operational meetings and raised strategies that could improve the Sacco performance as a whole

Lead Generator - Barclays Bank, Thika Branch

(2013-04 - 2014-09)

Duties and Responsibilities

• Delivered exceptional sales performance by identifying and meeting customer needs
• Met and exceeded targets and maintain own sales performance targets
• Owned customer queries and complaints around account opening, loans and cards applications and resolve in a timely manner
• Achieved operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit
• Pursued continued improvement in personal development by participating in development programs and training
• Deputized for the Line Manager whenever required

Intern (Accounts Payable) - Del Monte Kenya Limited

(2011-05 - 2011-08)

Duties and Responsibilities

• Received and verified invoices and requisitions for goods and services
• Verified that transactions comply with financial policies and procedures
• Data entered invoices for payment and update the general ledger
• Printed or emailed remittance advices for clients who required them

Intern - Jomo Kenyatta University, Board of Postgraduate Studies

(2011-01 - 2011-04)

Duties and Responsibilities

• Organized Postgraduate application forms into their respective departments
• Entered the registration details of the applicant in a computer filling system

MBA - Strategic Management - Jomo Kenyatta University of Agriculture and Technology

Bachelor of Commerce - Finance - Jomo Kenyatta University of Agriculture and Technology (2012)