Aketch Tonny

IT Support Intern | Industrial Attachment

Nairobi, Nairobi AreaMember since October 20, 2025

L1/first-line supportincident troubleshootinghardware and software supportWindows/Linuxperipheral configurationprinter and scanner supportuser assistanceincident documentationTCP/IPDNSDHCPLAN/Wi-Fi troubleshootingrouters and switchesnetwork connectivity diagnosticsMicrosoft 365Google Workspacebasic system administrationComputer installation and configurationpreventive maintenancehardware troubleshootingsoftware installationworkstation maintenanceIT equipment deployment and inventory recordsRoutine data backupsbackup verificationaccess control conceptssecure handling of organizational informationincident escalation and documentationPythonJava

About

Am an Information Technology graduate with hands-on experience in first-line technical support, hardware and software troubleshooting, network diagnostics, system maintenance, and data backup operations. Experienced in supporting end users, configuring computers and peripherals, troubleshooting LAN/Wi-Fi connectivity, documenting IT incidents, and maintaining equipment records during industrial attachment at NITA. Strong technical foundation in Windows/Linux environments, TCP/IP, DNS, DHCP, Microsoft 365, databases, and software systems.

Seeking an IT Support role where I can contribute to reliable IT operations, responsive user support, infrastructure maintenance, and secure handling of organizational information.

Experience

IT Support Intern | Industrial Attachment - NATIONAL INDUSTRIAL TRAINING AUTHORITY (NITA) - Nairobi, Kenya

Provided first-line technical support to staff, troubleshooting hardware, software, operating system, and peripheral-related issues.
Diagnosed and resolved computer, printer, scanner, and other peripheral problems to maintain reliable day-to-day operations.
Installed and configured Windows operating systems, applications, computer hardware, and peripherals for staff and training facilities.
Troubleshot LAN and Wi-Fi connectivity issues, including basic network configuration and connectivity diagnostics.
Supported users with system access and common technical issues, escalating complex or critical incidents to the responsible IT personnel.
Performed routine data backups and restoration activities, supporting data availability and operational continuity.
Maintained records of IT equipment, installations, maintenance activities, and equipment distribution to support IT asset management.
Documented technical incidents and troubleshooting activities to improve issue tracking and follow-up.
Conducted routine maintenance of computers and IT equipment to reduce downtime and maintain equipment reliability.
Assisted with ICT laboratory support and provided basic technical guidance to users during training sessions.