Akinyi Kezzy

Results-driven and customer-focused Tour consultant with knowledge in tour planning, itinerary preparation, quotation costing, hotel bookings, and customer service. Passionate about the tourism and hospitality industry with strong communication and organizational skills. Skilled in advising clients on travel destinations, preparing travel packages and ensuring smooth travel experiences for guests.

Able to work under pressure, handle inquiries professionally and build good relationship with clients and suppliers. Eager to grow professionally and contribute positively to a dynamitic tour and travel company

Quality Assurance Assistant Supervisor - GREENWISE TRAVEL - Nairobi

(2024-07 - 2025-03)

Attachment and worked

• Prepared tour quotations and itineraries
• Assisted clients with bookings and inquires
• Generating and issuing Ticket, flight quotation
• Learned to use galileo
• Coordinated transport and accommodation arrangements

TRAVEL CONSULTANT - THE TUAREGES TOURS AND TRAVEL - Ruiru Kiambu

(2025-04)

• Handled customer service and travel reservations
• Assisted in tour costing and package preparation
• Managed emails, calls and client follow-ups
• Handle client inquiries and concerns
• Design customized travel itineraries
• Cordinating with airline, hotels and transport
• Marketing company services to attract new client
• Strong knowledge of domestic (local) and international package

Tour and travel operation - Kenya Utalii College