Alamin Aminala
Barista and Café Server
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About
Friendly and fast-working barista skilled in customer service, coffee and food pairing, and inventory management. Extensive knowledge of coffee varieties. Eager to grow professional relationships to increase efficiency.
Experience
1 year of experience as a Barista and Café Server at Pete's Café in Nairobi, Kenya from 2022 to present.
Demonstrated ability to provide excellent customer service through efficiently taking orders, preparing specialty drinks, serving food, engaging in friendly conversations, and anticipating customer needs.
Successfully built relationships with customers through suggestive selling and explaining menu options to fulfill requests.
Memorized 100+ combinations for hot and cold beverages to quickly and accurately prepare orders.
Maintained exceptional cleanliness, sanitation, and organization of workspace and equipment including espresso machines, grinders, and blenders.
Assisted customers regarding any concerns or issues with orders in a friendly and timely manner.
Contributed to high customer satisfaction ratings by delivering prompt, quality service with a professional demeanor.
Supported café operations by cleaning, restocking inventory, and evaluating environment to proactively address needs.
Education
Certificate in Computer Packages and Applications, Aic Training College, May 2023 - August 2023
Gained skills in using various computer programs and applications.
Certificate in Barista Training, Kenyan Barista, Nairobi, January 2022 - March 2022
Received training on preparing and serving coffee drinks, milk and latte art, sanitation practices, customer service, and café operations.
KCSE (Kenya Certificate of Secondary Education), Mbaikini High School, January 2018 - November 2021
Secondary school certificate with a focus on core academics including math, sciences, language, and writing skills.
KCPE (Kenya Certificate of Primary Education), Three Bells Primary School, January 2009 - November 2017
Primary school certificate developing core competencies in areas like reading, writing, mathematics, and critical thinking.
