Albert Kahanya

My philosophy is that what was impossible yesterday is expected today and will be old-hat tomorrow. What separates me from others is my professionalism, technical ability, personal skills, supreme confidence and above all sheer dedication to my work. I consider myself an organized and results-focused individual who is comfortable working at both the strategic and operational level.

Log calls / jobs on the helpdesk database utilizing helpdesk software

(IFS). Calls / jobs may be received by telephone, facsimile, email or in person.

• Allocating works orders to directly employed maintenance team and /

or supply chain.

• Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and completion – produce reports.
• Uploading and amending asset information as held in the helpdesk database.
• Operating paper based systems as necessary to compliment the operating software including back-up systems.
• General administration duties as and when required, supporting the site management and supervision.
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with AEA Limited’s ISO

Management Systems and Quality Control Procedures.

Engineering of WIM-related solutions for various project and operational needs; including pulling of Data from the Systems as well as provision of Data in suitable format for Analytics

• Install new / rebuild existing servers and configure hardware,

peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

• Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.