Alex Muthike

I am a Postgraduate with close to a decade experience in Customer Service and Relationship management with a financial institution. I have derived value from customer interactions, which has contributed a tremendous revenue growth in my portfolios. Moreover, I am passionate about Relationship Management as a key driver in business growth, profitability and positive that I will be a valuable asset for this role.

Assistant Relationship Manager (Premier & Corporate Banking) Absa Bank Kenya Plc Dec 2017 – July 2022

Responsibilities:

• Proactively supporting in contacting clients for pricing in foreign currency transactions and offering the optimum pricing based on market trends 
• Identifying client needs and selling appropriate products to both portfolio and walk-in clients
• Ownership of foreign currency portfolio objectives by making proactive contact on a regular basis and meeting clients at their convenience
• Establishing and developing sales opportunities to meet the client needs, introducing and working in conjunction with the Relationship manager
• Ensuring compliance in documentation for large transactions by communicating to clients on documentation requirements and conducting follow up on the same.
• Follow up on the customer instructions to ensure that the process takes place within the agreed timelines.
• Building relationships with internal service providers and processing teams to ensure a quick turnaround time of escalated queries and complaints.
• Liaison with dealers to ensure team alignment in pricing of Premier clients
• Acting as point of contact for Retail Credit for day-to-day credit queries as well as new proposal information.
• Reviewing customer requests for temporary overdrafts/excesses and presenting to the Relationship Manager for sign-off. 
• Implementing Customer Life cycle activities such as on boarding of customers on digital channels , provision of debit cards and cheque books 
• Monitor overdrawn accounts and engaging clients to regularise as required by the business
• Follow-up with customers on event invitations.
• Logging and timely resolution of customer service requests and ensuring that the requests are completed within acceptable time frames.
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Roles

• Advancing sustainability efforts through driving innovation and delivering tangible solutions with potential market value 
• Engaging in accelerated learning opportunities towards advancement of knowledge for SDG integration
• Connecting with other businesses and collaborating on innovative projects relating to SDGs
• Building work relationships through coaching, mentoring, peer to peer interactions on sustainability and innovation

Responsibilities:

• Receiving and conducting pre-processing checks, loan applications, account opening and credit card applications
• Responsible for imaging of customer applications and forwarding to respective departments for processing
• Facilitating customer instructions such as FDR, Standing orders & dormancy claims to be sent to Operations processing
• Daily cash and cheque handling including foreign payments. 
• Processing of all outward funds transfers – both international & local
• Issuance of Card & PIN
• Acts as Customer service champion by ensuring all queries and complaints are addressed in a timely manner
• Acts as a relief custodian and holding keys to safe custody 
• Conducting of snap checks in various operation areas
• Handling of general customer enquiries.

Portfolio Manager The Leleshwa Safari Company April 2012 – July 2013 

Representing the company in all marketing campaigns, enquiries and seminars

Responsibilities:

• Assisting in designing of sustainable tourism products
• Contracting and responding to all enquiries with travel agents and other stakeholders
• Management of bookings with accommodation properties, flight service providers and other suppliers
• Tour costing & itinerary planning
• Preparing of quotes and raising of invoices in regard to enquiries from direct clients
• Handling of payments in co-ordination with finance department
• Management of clients databases and reservations

Qualifications and ProfessionalDevelopment Area of Learning Provider

Year

Masters of Science - Project ManagementJKUATJan 2015 to June 2017ACCA ACCASkills level (Level II)BSC Tourism Management 2nd upper classMoi University2005 - 2009A level (A- minus) Maths A, English BMachakos School2000 – 2003Computer applications - DistinctionCopperbelt Computer college2004