Alfred

Results-driven Branch Manager and Business Development Professional with over 8 years of experience in sales, business development, portfolio growth, customer relationship management, and revenue generation, complemented by over 3 years of experience in branch leadership and operations management. Demonstrated success in driving business growth through customer acquisition, market expansion, portfolio development, and strategic relationship management. Proven ability to lead teams, manage branch operations, improve service delivery, and consistently deliver business targets in competitive environments.

Strong background in Public Policy and Administration, with professional training in Strategic Management and Leadership and currently pursuing a Master of Business Administration (MBA) in Strategic Management. Recognized for strong leadership, stakeholder engagement, operational excellence, and results-oriented business execution.

Branch Manager - Ngao Credit Ltd

(2024-01)

• Lead overall branch operations and business growth initiatives.
• Drive revenue growth through customer acquisition, portfolio expansion, and business development activities.
• Develop and implement branch business plans aligned with organizational objectives.
• Manage branch performance against sales, growth, and service delivery targets.
• Build and maintain strong customer relationships to support retention and portfolio quality.
• Supervise, coach, and mentor staff to achieve individual and branch performance goals.
• Monitor operational efficiency and ensure compliance with company policies and procedures.
• Analyze branch performance and prepare management reports to support strategic decision-making.
• Coordinate customer service activities to ensure a positive client experience.
• Successfully expanded branch business portfolio through targeted business development initiatives.
• Contributed to sustained branch revenue growth and customer acquisition.
• Strengthen team performance through coaching and performance management.

Business Development Officer - Mogo Auto Ltd

(2021-05 - 2023-12)

• Identified and pursued new business opportunities to increase market share and revenue.
• Managed customer relationships and supported portfolio growth initiatives.
• Conducted market research and competitor analysis to identify growth opportunities.
• Developed and maintained relationships with prospective and existing clients.
• Collaborated with operational teams to enhance customer experience and service delivery.
• Monitored sales performance and prepared business development reports.
• Supported significant customer acquisition and portfolio growth initiatives.
• Enhanced client engagement and relationship management processes.
• Contributed to improved market penetration within assigned territories.

Business Relationship Officer - Ngao Credit Ltd

(2017-01 - 2021-04)

• Managed customer portfolios and maintained strong client relationships.
• Supported business development and sales activities to drive portfolio growth.
• Promoted company products and services to prospective and existing clients.
• Conducted customer follow-ups and relationship management activities.
• Maintain accurate client records and performance reports.
• Assisted in achieving branch sales and customer service targets.
• Successfully managed and grew customer portfolios.
• Strengthened customer retention through proactive relationship management.
• Consistently supports the achievement of branch growth objectives.

Administrative Assistant - Bridge International Academies

(2013-01 - 2016-12)

• Coordinated administrative and operational activities.
• Managed records, documentation, and reporting systems.
• Supported workflow planning and organizational coordination.
• Facilitated internal communication and administrative support functions.
• Assisted in maintaining operational efficiency across departments.
• Improved documentation and records management processes.
• Supported smooth operational and administrative workflows.

Master of Business Administration - Strategic Management - The Open University of Kenya

Bachelor of Arts - Public Policy and Administration - Kenyatta University