Ali Said
IT Operations & Support Engineer
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About
IT Operations & Support Engineer with over 6 years of experience in application support, IT infrastructure management, and incident resolution…
Experience
IT Manager - I Fly Air Solutions
(2025-03)
- Led IT operations for aviation systems, managing user support, infrastructure, and application deployments.
- Configured and supported Microsoft Dynamics 365 Business Central and CRM solutions.
- Ensured high network and system availability by troubleshooting connectivity and application performance issues.
- Managed vendor relationships and enforced IT security and compliance measures.
IT Assistant - Kenya Red Cross(EMS)
(2024-09 - 2025-03)
- Provided Tier 1 & 2 support to end-users, resolving incidents in line with SLAs.
- Supported application systems including SAMS, PPS, and boarding/baggage pass printers.
- Developed disaster recovery plans and tested failover systems to ensure business continuity.
- Collaborated with IT teams to troubleshoot system downtimes and escalate major incidents.
IT Manager - I Fly Air Solutions
(2023-12 - 2024-09)
- Led IT operations for aviation systems, managing user support, infrastructure, and application deployments.
- Configured and supported Microsoft Dynamics 365 Business Central and CRM solutions.
- Ensured high network and system availability by troubleshooting connectivity and application performance issues.
- Managed vendor relationships and enforced IT security and compliance measures.
Network Engineer - SaveApp Group Ltd
(2021-09 - 2023-12)
- Administered databases (MySQL, SQL) and optimized system performance.
- Provided end-user application support, including troubleshooting and modifications.
- Managed web applications using Laravel, PHP, HTML, and MySQL.
- Maintained servers, virtualization environments, and IT infrastructure.
ICT Support Officer (Health IT) - ICT Authority
(2020-10 - 2021-09)
- Supported health information systems (KHIS) and provided technical assistance for end-users.
- Performed system configuration, database administration, and hardware/software troubleshooting.
- Ensured optimal performance and uptime for IT systems across health projects.
Server Administrator - Taz Technologies (MPost)
(2019-02 - 2019-10)
- Configured and supported SAP systems.
- Managed mail servers, system backups, and IT infrastructure.
- Supported development projects and ensured compliance with IT policies.
Support Officer - Sameer Africa & Kenya Ports Authority
(2013 - 2019)
- Provided IT helpdesk and application support, managed AD users, DHCP, DNS, and SAP.
- Supported software licensing, system monitoring, and LAN/WAN troubleshooting.
Education
MSc - Information Technology - Jomo Kenyatta University of Agriculture & Technology (JKUAT)
BSc - Information Technology - Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Diploma - ICT - NITA (formerly Technology Development Center)
