Alice Njuguna

Detail-oriented Reservations and Tour Consultant with more than 3.6 years of experience in travel reservations, booking coordination, and customer service within the tourism industry. Skilled in handling client inquiries, managing accommodation and tour bookings, preparing accurate quotations, and coordinating travel logistics with hotels, airlines, and suppliers. Proven ability to maintain accurate reservation records, deliver excellent guest service, and maximize booking opportunities through strong communication and attention to detail.

Tour Consultant at Innovest Global,Kenya(Jan 2026 to date)

Tour Consultant at Balaji Travel, Kenya (2024-09- Dec2025)

• Handled client travel inquiries and prepared custom travel packages and quotations.
• Assisted with group and individual reservations, ensuring smooth travel arrangements.
• Coordinated with airlines, hotels, and tour providers to confirm bookings and services.

Tour Consultant at Denki Travel, Kenya (2024-07 – 2024-09)

• Developed personalized travel itineraries based on client preferences and budgets.
• Managed hotel bookings, transport reservations, and travel documentation.
• Provided client support by handling inquiries, feedback, and reservation adjustments.

Tour Consultant at Pallid Safaris Ltd, Kenya (2022-10 – 2024-06)

• Organized safari packages and itineraries for individual and group clients.
• Liaised with lodges, hotels, and suppliers to confirm reservations and services.
• Assisted clients with pre-travel planning and booking coordination.

Diploma in Travel Tourism, Business Studies and Customer service – NIBS Technical College (2019 – 2022)

Certificate in Travel Agency Technics and Consultancy – Kenya Utalii College (2018 – 2019)

Kenya Certificate of Secondary Education – Uthiru Girls' Secondary School (2014 – 2017)