Specialist Operations-Data Governance, Life Coach
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I am a strategic operations and project management leader with extensive experience across retail, hospitality, FMCG, renewable energy, and banking. My expertise spans business scaling, franchise expansion, staff development, and operational leadership, with a strong focus on data-driven decision-making and transformative coaching.
As Project and Operations Manager at Beth International Ltd, I led business scaling initiatives, including franchise expansion, market growth, and digital transformation. I spearheaded the consolidation of office functionalities, introduced software integration, and conducted tech suitability testing to link organizational functions seamlessly. My role also encompassed policy and procedural development, talent acquisition, and organizational restructuring to enhance efficiency.
At Chipori Ltd, as Business Development Director, I drove the company’s growth from one retail outlet to five by leading third-party negotiations, financing strategies, and service acquisitions. I championed the digitalization of operations, implementing the SmartKeep ERP SaaS platform through Revolution Technologies and l led the data governance office. My role also involved business mapping, launching new outlets, product development, staff training, and collaborating with financial institutions to support expansion efforts.
Previously, at Sundaya Solar East Africa Ltd, I oversaw solar home system implementation, collaborating with engineering teams, retail distributors, and government stakeholders to promote off-grid energy solutions. I engaged with regulatory bodies to advocate for tax exemptions and duty tariffs while aligning projects with grant funding initiatives from UNDP and the World Bank.
With a strong foundation in market expansion, operations strategy, and digital transformation, I thrive in environments that require cross-functional leadership, problem-solving, and innovation. I am deeply invested in industry networking, workshops, expos, and staff training, fostering continuous professional development and organizational excellence.
Alongside my professional experience, I sit on multiple nonprofit boards, These are:
I am a business transformation and strategic operations leader, I specialize in process improvement, workflow automation, and change implementation to enhance efficiency and profitability. With extensive experience across retail, hospitality, FMCG, renewable energy, and financial services, I have successfully led ERP, SaaS, and CRM system integrations, ensuring seamless digital transformation while embedding robust data governance frameworks. My expertise in stakeholder engagement, consulting, and strategic advisory enables me to navigate complex business landscapes, fostering collaboration and driving operational excellence.
I am passionate about team development and leadership, I empower organizations through agile methodologies, performance analytics, and governance-driven decision-making, ensuring sustainable growth and innovation. I have also taken a deep interest and engagement in AI agent integration in workspaces as I see it as a tool of improving our workspaces and timely delivering of value .
Bachelor of Science (BSc) in International Business Administration (Minor: Management of Information Systems) BSc IBA- IMS
United States International University (USIU), Kenya | 1998
Certifications & Continued Learning
Areas of focus: AI, Data Analysis, Business Strategy, Branding, Finance, Leadership, Team Building
