Allan Kamau

Results-driven Business Solutions Executive with 5+ years of experience in media sales, client relationship management, and sponsorship development. Proven ability to identify high-value business opportunities, close complex deals, and build long-term partnerships across corporate, media, and SaaS sectors. Track record of growing revenue streams, managing key accounts, and leading cross-functional teams to exceed targets.

Fluent in English and Swahili; experienced in both Kenyan and international client environments.

Business Solutions Executive at Cape Media (2024-04 – Present)

• Grew new sponsorship and advertising revenue by securing 15+ corporate partnerships in Year 1, consistently exceeding quarterly targets.
• Serve as primary point of contact for 30+ active client accounts, achieving a 95%+ client retention rate through proactive relationship management.
• Developed and pitched customised proposals for major events including marathons, festivals, graduations, and conferences, resulting in a 40% increase in event sponsorship revenue.
• Executed integrated media campaigns across TV, radio, and digital platforms, driving measurable increases in brand awareness and audience engagement for clients.
• Represented Cape Media in high-level negotiations with corporate affairs heads and marketing leads, positioning the media house as a premier advertising and sponsorship partner.
• Monitored all campaign deliverables and timelines, ensuring 100% on-time execution and exceeding client expectations across all campaigns.

Customer Success Manager at Social Discovery Ventures (2022-11 – 2024-03)

• Reduced average complaint resolution time by 30% through expert technical troubleshooting and systematic issue replication using test accounts.
• Resolved complex payment disputes and server-side errors, resulting in a significant drop in payment-related customer complaints.
• Proactively identified customer pain points through in-depth feedback analysis, escalating 20+ critical issues that led to measurable service improvements.
• Consistently ranked in the top 10% of team for upselling and cross-selling, contributing to increased sales revenue across multiple brand partners.
• Maintained strict confidentiality and compliance standards in a fast-paced, high-volume support environment.
• Fostered long-term customer loyalty through effective problem resolution and personalised product recommendations.

Vehicle Purchasing Solutions Contractor at CCI Kenya (2022-02 – 2022-10)

Promoted from Customer Service Representative to Contractor within the VPS American campaign based on consistent high performance.

• Conducted daily, weekly, and monthly performance reporting, providing team leaders with actionable trend analysis.
• Designed and implemented performance-based assessment modules to evaluate team knowledge of processes and compliance procedures.
• Introduced and maintained risk-oriented practices to prevent staff-related fraud and ensure regulatory compliance.

Call Centre Agent (Team Captain) at CCI Kenya (2020-12 – 2022-01)

• Appointed Team Captain, assisting the supervisor in managing team performance, conformance monitoring, and quality assurance.
• Managed customer billing, complaints, password resets, and security information updates for an American client campaign.
• Utilised Microsoft Excel and performance macros to track and analyse team KPIs, supporting data-driven decision-making.
• Participated in Microsoft Teams agility training to maintain up-to-date technical and operational skills.

Social Media Marketer at Ajua Africa (2020-08 – 2020-11)

• Executed promotional campaigns for the SMECONNECT mobile application across Twitter, Instagram, and Facebook.
• Monitored and reported on daily and weekly app growth metrics, providing actionable insights to the team.
• Participated in interview scheduling and daily team debriefs to align on campaign strategy and performance targets.

B.Sc. in Agribusiness Management & Enterprise Development – Jomo Kenyatta University of Agriculture and Technology (2016 – 2020)

International Computer Driving Licence in ICDL – Institute of Advanced Technology (2016 – 2016)

Kenya Certificate of Secondary Education in KCSE – Nyahururu Elite Senior School (2015 – 2015)