Allan Lavezzi

Detail-oriented Tour Consultant with 3 years of experience designing and selling customized travel packages, advising clients on destinations, and coordinating travel logistics. Holds a Bachelor's Degree in Tourism Management from Maasai Mara University, with strong knowledge of Kenyan and East African tourist destinations, customer service excellence, and itinerary planning. Proven ability to increase client satisfaction and drive repeat bookings through personalized travel solutions.

Tour Consultant - Pearl of Africa Travel & Tours - Nairobi, Kenya

(2023-01)

• Consult with clients to understand travel preferences, budgets, and requirements, designing customized tour packages for domestic and international destinations
• Coordinate travel arrangements including flights, accommodation, ground transport, and guided excursions, ensuring seamless client experiences
• Achieved a 25% increase in repeat client bookings by delivering personalized itineraries and proactive after-sales support
• Maintain up-to-date knowledge of key tourist attractions across Kenya, including national parks, beaches, and cultural sites, to provide accurate recommendations
• Process bookings and reservations using travel management software, ensuring accuracy of client records and payment documentation
• Liaise with hotels, airlines, and tour operators to negotiate rates and secure favorable terms for client packages
• Respond to client inquiries via phone, email, and in-person consultations within agreed service timelines

Travel and Tour Assistant - Savannah Horizons Tours - Nairobi, Kenya

(2021-06 - 2022-12)

• Assisted senior consultants in planning and booking tour packages for individual and group travelers
• Prepared travel quotations and itineraries based on client specifications and seasonal pricing
• Supported front office operations, handling client walk-ins, phone inquiries, and reservation follow-ups
• Compiled and updated destination information packs used by the sales team for client presentations
• Assisted with logistics coordination for group tours, including transport scheduling and accommodation confirmations

Bachelor of Arts - Tourism Management - Maasai Mara University (2023)