Aluda Martin
RECORDS MANAGER
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About
I am an Information Science graduate from Moi University and previously worked at Kenya Airports and Parking Service as a Parking Facility Manager and did my internship at Kenya National Archives and Documentation Centre. I am currently a librarian at Mbajo Secondary School having held the position since May, 2017.
I am a responsible team player who is able to work under minimal supervision and meet deadlines and more than ready to learn. In addition, I have the ability to multitask. My tenure at KAPS Limited justifies this. I also have experience from the National Archives in Conservation, Repository, Library, Search room and Education, ICT, Records Management and Audio-Visual services.
Experience
1.Librarian, (May 2017 – Currently) Duties and Responsibilities
- Accessioning, Cataloguing and Classification of schoolLibrary text books.
- Arranging and returning used books and other Library materials in the shelves.
- Monitoring students use of books and other information and recording appropriately.
- Advising the schoolon relevant material needed in theLibrary to fill the gaps.
- Providing the students information on how to usethe Library carefully and effectively to get the information needed.
- Identifying damaged books and advising the Schooladministration to repairand restore them
Mbajo Secondary School
2.Records Manager (January 2017 – May 2017) Duties and Responsibilities
- Developing, maintaining, verifying and evaluating existing systems.
- Switching from paperto electronic records.
- Dealing with enquiries and requests for information from both internal and external clients.
- Ensuring that financial, legal or administrative requirements and regulations are complied with.
- Ensuring that datais protected.
- Destroying or archiving finished data/records.
- Ensuring that recordsare easily accessible when needed.
Duties and Responsibilities Customer CareRepresentative
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments and complaints.
- Processing orders, forms,applications, and requests.
- Communicating and coordinating with colleagues asnecessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a teamof junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Parking Facility Manager
- Training and scheduling of employees.
- Coordination of staffing on locations based on regular manpower requirements.
- Cash auditing andfinancial analysis.
- Developing and maintaining existing client relationship.
- Maintain daily contact with clients and company director.
- Set and achieve quarterly goals basedon the company’s expectations.
- Complete and submitaccurate and timelyperiodic reports as required.
- Initiating work ordersand regular reviewof the physical conditions of all the company’s sites.
- Develop new procedures to enhance daily operations.
- Adhering to company’s Standard Operating
4.Internship, (3rd March – 5th May, 2014) Duties and Responsibilities
- Records Management Services
- Information Technology and Communication
- Microfilming Section
- Audio-Visual Services
- Search room and Education Services
- Repository Services
- Library Services
- Conservation Services
Education
University1.2014BSC. Information Science, 2nd Class DivisionMoi University, EldoretSecondary2.2009Kenya Certificate of Secondary Education, Grade attained;
B Plain
Kakamega HighSchool, Kakamega CountyPrimary3.2005Kenya Certificate of Primary Education, Marks attained;
399/500
Mululu Primary School, Vihiga County
