Aluoch Aphey

I am Aphey Aluoch aged 25 years. I am very kind, generous and welcoming person. I believe in myself and I have a conviction that nothing is impossible. I am an independent thinker although I like paying attention to other people's opinions and views. I am hardworking, self driven and focussed.

Horizon Contact centers(2020 to date)

Customer service representative

-Receiving and answering incoming calls in a professional manner .

-Escalating unresolved matters to relevant departments.

-Building good rapport with customers, while attending to their queries effectively to enhance customer satisfaction.

Debt collection officer

-Finley Africa(making outgoing calls and persuading customers to pay their debts

-capturing customer feedback in the database.

Attending to customers complaints in. Professional manner.

Bachelor of science in Entrepreneurship (2015-2019)Muranga University

Kenya certificate of secondary education (2011-2014) Ringa Girls